May I opt out of one, or all, bulk services provided by BroadStar?

Each unit will receive up to 2GB per second internet through a Fiber Wireless Gateway device.

WIRED CONNECTIONS: A single device connected directly to the Fiber Wireless Gateway device via ethernet cable will receive up to 2GB per second. Three devices connected directly to the Fiber Wireless Gateway via ethernet cable will receive up to 1GB per second per device (Totaling in 2GB per second). Speeds may vary per device when multiple connections are active (Including Wireless Connections).

WIRELESS CONNECTIONS: Devices connected via your BroadStar Wireless Network (NOT via Ethernet Cable) will receive up to 1GB per second.

**NOTE** Ethernet and Wireless hardware varies per device, and per model of device. Older equipment (IE: Smart Phones, Laptops, Desktop Computers, Tablets, etc…) may not be able to receive the full data speed BroadStar is delivering to your home. Please make sure to refer to the manufacturer and/or user manual for your specific internet capable device for full details. 

Will the speed of up to 2GB per second be available to all of my devices?

Speed may be limited on devices that cannot support over 1GB per second. You may have older wireless cards in laptops, computers, and game consoles that can only receive up to 100Mpbs or 1GB.

When performing a speed test on any device you should perform two independent tests. Using your internet browser please search “speed test” and select any pair of the most popular free internet speed measuring services. We typically use Speed Test by Ookla or Fast.com. A hardwired ethernet connection should always be used to run speed tests. This will give the most accurate result of how fast your connection can be.

Will the number of devices slow down my connection speed?

You should not experience any decrease in performance.

Is there a data limit, or slow down for high use residents?

You will not have a data limit, nor do we throttle services.

What TV service is available?

Your HOA has selected America’s Favorites as the bulk service, which includes over 200 IP video and music channels.

IPTV is video service delivered over fiber optic connections producing the highest picture and sound quality possible.

• Additionally, advanced features such as DVR and Replay are included.
• You will have 50 hours of cloud DVR storage
• Live TV Replay
• APP for your mobile device

Upgrade options are available for those interested in subscribing to additional premium programming options including additional DVR recording time and channels not in the bulk line-up. You are able to share the stored library between the devices in your home. You can record in one room and watch the program in another.

How will “we” learn how to use the new video service?

We know change can be a bit scary to some and we will do everything to assist with the transition. Our team will be onsite in the clubhouse with products and a demo lab. Our technicians will assist you when placing the devices in your home. We also have US based call centers ready for your calls.

I am a seasonal resident, will I need to suspend my service when I am away?

Vacation, or seasonal service is not necessary for bulk video or internet. These services remain on and active all year. You are able to put upgrades on vacation service.

What equipment is being placed into my home?

An Access Point will provide internet and video service to your home. Choose from either Amazon 4K Max Fire TV Sticks or BroadStar Streaming Set-Top Boxes to be installed for your televisions.

I already have a Fire TV Stick , may I use that instead of a BroadStar Fire TV Stick?

You may use 4K Max Fire TV Sticks. Please make sure it is 4K Max, as the processor is faster than other models.

I have a ROKU device, may I use that in place of the Fire TV Stick?

BroadStar service is not available with a ROKU. You may continue to use your ROKU as you do today but will need our device to access the BroadStar TV service.

I have more than 2 televisions, what are my upgrade options?

BroadStar will have additional devices available for residents as an upgrade option. You may also purchase 4K Max Firesticks through any retail outlet.

Can I increase the recording space?

Absolutely, we will have upgraded options to fit all needs. Upgrade options will be available for those interested in subscribing to additional premium programming options including additional DVR recording time and channels not in the bulk line-up.

What is the Replay feature?

This is a feature you will love. When on the channel guide you can “Replay” in time and watch programs that have aired in the previous 24 hours. If you missed the beginning of a show you can restart from the beginning. If you missed a show yesterday you can locate it by using the back arrow and watch it from the beginning.