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BroadStar Communications Privacy Policy

Last Updated: 11/24/25

1) Legal Background; Scope

BroadStar’s cable television operations are subject to the privacy provisions of the Federal Cable Communications Policy Act of 1984 and the Cable Television Consumer Protection and Competition Act of 1992 (together, the “Cable Privacy Laws”), which govern collection, use, disclosure, and retention of personally identifiable information (“PII“) about subscribers to cable services. This Policy describes our practices consistent with those laws and other applicable federal and state privacy laws.

This Policy applies to: (i) household and account information we maintain to provide the Services; (ii) information collected via our Sites; and (iii) information collected and processed for our Messaging Programs.

2) Categories of Information We Collect

Depending on your interactions with us, we may collect the following categories of information:

Identifiers and contact details. Name, service and billing addresses, email address, telephone and mobile numbers, account identifiers, IP address, device identifiers.

Government/financial identifiers. Driver’s license or other ID numbers (where provided), last four digits of SSN (where provided), bank account or payment card information.

Account and relationship data. Installation/service orders, deposits, billing and payment history, service/maintenance records, complaints and customer care interactions.

Service configuration and usage. Service plans chosen, number of devices/televisions connected, device configuration/provisioning information, network performance telemetry, bandwidth and data usage, calling metadata (e.g., start time, duration, destination—not call content), feature enablement, and (where applicable) subscriber research such as satisfaction surveys or viewing‑preference studies.

Site and analytics data. Log files, pages viewed, referral URLs, approximate geolocation (derived from IP), and similar information gathered through cookies or similar technologies. See Section 9 (Security & Controls) for more on controls.

Messaging Program data (SMS/MMS). Mobile phone number, consent/opt‑in timestamp and source (e.g., web form, keyword), message logs and delivery status, STOP/HELP/UNSUBSCRIBE interactions, preferences, and any information you choose to provide in replies (e.g., scheduling confirmations). Message and data rates may apply.

Combined/augmented data. We may combine information from our business records with information obtained from service providers or other sources (e.g., address verification) for legitimate business purposes described in this Policy. We do not combine your PII with third‑party data for marketing.

We do not intentionally collect the content of your private cable television viewing beyond aggregated or research contexts, nor the content of your Internet communications or telephone calls (except as required for lawful intercept or as permitted by law and our AUP for security, operations, or legal compliance).

3) Sources of Information

  • Directly from you. When you order or use Services; communicate with customer care; participate in surveys; provide payment information; or opt in to Messaging Programs.
  • Automatically. Through Service equipment (e.g., modems, set‑top boxes) and our network; through your devices and browsers when you visit the Sites; and via messaging platforms when you interact with our Messaging Programs.
  • From service providers and partners. Identity verification, fraud prevention, number portability, emergency services databases, and analytics and communications vendors.

4) How We Use Information

We use information to:

  1. Provision and operate the Services and Messaging Programs, including installation, activation, troubleshooting, device provisioning, and maintenance;
  2. Authenticate and secure users, accounts, devices, and our network; detect, prevent, and respond to fraud, abuse, piracy, and unauthorized reception or use;
  3. Bill and collect amounts owed; process payments and credits; manage deposits;
  4. Communicate with you about your account, appointments, outages and restorations, service and feature updates, and—where permitted and with appropriate consent—marketing and promotional offers;
  5. Provide Messaging Programs such as appointment reminders, network/service alerts, account/billing notifications, and promotional messaging per your preferences and consents;
  6. Customize and improve the Services and Sites, including analytics, research, and quality assurance;
  7. Comply with law and respond to valid legal requests, including emergency disclosures and 911 obligations; and
  8. Support other legitimate business purposes consistent with this Policy.

5) SMS/MMS Text Messaging (10DLC) Privacy Disclosures – STRICT PROTECTIONS

No sharing/sale/transfer for marketing—under any circumstances. We are committed to protecting your privacy. **We do not share, sell, rent, lease, disclose, or otherwise transfer your personal information—**including mobile information such as your phone number, opt‑in/consent status, and messaging data—with third parties or affiliates for their marketing or promotional purposes under any circumstances. We do not combine your PII with third‑party data for marketing.

No external transfers of mobile data. Your mobile information and Messaging Program data will not be transferred to external organizations. The only limited handling of such data occurs within BroadStar and its contracted service providers (e.g., messaging aggregators and wireless carriers) solely to deliver the Messaging Programs at BroadStar’s direction, subject to written agreements that prohibit any use or disclosure for their own purposes, including marketing or data enrichment.

Program & consent. By providing your mobile number to BroadStar or otherwise opting in (e.g., checking a box online, texting a keyword, or consenting during a service interaction), you agree to receive recurring SMS/MMS messages relating to installation and appointment reminders, service/network notifications (including outages and restorations), account and billing alerts, and promotions about BroadStar Services. Message and data rates may apply. Consent is not a condition of purchase.

Frequency. Frequency varies. Marketing messages are typically up to 4 messages/month; operational alerts are sent as needed (e.g., appointment reminders or outage restorations). BroadStar and carriers are not liable for delayed or undelivered messages.

Opt‑out. You can opt out at any time by replying STOP or UNSUBSCRIBE to any BroadStar text message. After you send STOP/UNSUBSCRIBE, you will receive one final message confirming your request. Transactional notices strictly necessary to deliver services may continue as permitted by law.

Help & contact. Reply HELP for help. You may also contact us at customerservice@broadstar.com or 561‑472‑5022. Questions about this Policy can be directed to the contact information in Section 13.

6) Disclosures of Information (Non‑Marketing)

We disclose information only as permitted by law and consistent with this Policy. We do not sell PII and we do not share PII (including mobile information) with third parties or affiliates for marketing or promotional purposes. We may disclose information:

  • To BroadStar personnel and affiliates for business operations and customer service;

  • To service providers/contractors (e.g., installers, billing processors, analytics vendors, messaging aggregators/carriers) solely to perform services for us under written contracts that require confidentiality and prohibit any other use or disclosure (including marketing, profiling, or data monetization);

  • To regulators, law enforcement, courts, and emergency services in response to valid legal process, to protect customers, employees, property, our rights, or public safety; and

  • In business transfers (e.g., mergers, acquisitions, reorganizations, or asset sales). If our privacy practices materially change as a result, we will provide notice as described in Section 12.

We do not disclose name-and-address lists for third‑party marketing.

We do not disclose SMS consent/opt‑in data to any third party for marketing.

Aggregate/De‑identified information. We may share reports or statistics that do not identify individuals (e.g., service performance, ratings, surveys).

7) Access, Review, and Correction (Cable Privacy Laws)

Upon reasonable notice, you may examine and obtain copies (at your cost) of information relating to your account at a BroadStar office during regular business hours. To request access, contact us by mail or at 561‑472‑5022; please allow reasonable time for us to locate/prepare information and schedule an appointment. We will permit inspection only of records containing your information and will correct records upon a reasonable showing that information is inaccurate.

8) Children’s Privacy

Our Services, Sites, and Messaging Programs are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate parental consent.

9) Security & Controls

We implement strict administrative, technical, and physical safeguards designed to prevent unauthorized access, use, disclosure, or sharing of information. Measures include access controls, encryption in transit and/or at rest where appropriate, network monitoring, and secure data‑handling policies. Billing records and other sensitive data are kept in controlled environments. No system is 100% secure, and we cannot guarantee absolute security, but we continuously review and enhance our controls to mitigate risk.

Our Sites may use cookies and similar technologies for essential functionality and analytics. Your browser settings may allow you to limit or disable these technologies; however, doing so may affect site functionality.

We treat private communications on and through our network as confidential and do not monitor their content except as permitted by law and necessary to operate and secure the Services and Messaging Programs, comply with legal obligations, investigate security or policy violations, or respond to your requests.

10) Data Retention

We retain information while you maintain an account or participate in a program and thereafter for as long as reasonably necessary to fulfill the purposes described in this Policy or as required by law, regulation, taxation, accounting, dispute resolution, or security needs. After termination and when information is no longer required, we will make a reasonable attempt to destroy information not required to be retained.

11) State/Regional Rights (If Applicable)

Depending on your state or country of residence, you may have additional rights (e.g., to access, correct, delete, or opt out of certain uses or sharing). Where such laws apply, we will honor those rights upon a verifiable request. To exercise rights, contact us per Section 13. We may provide supplemental notices where required.

12) Changes to this Policy; Annual Notice

We may update this Policy from time to time. If we make material changes that substantively affect your privacy, we will provide notice (e.g., by email, bill message, SMS where appropriate, or posting on our Sites) prior to the changes becoming effective. Your continued use of the Services, Sites, or Messaging Programs after the effective date constitutes your acceptance of the revised Policy. As required by law, we provide annual notice of this Policy to subscribers.

13) How to Contact Us; Help for Messaging Programs

Mail: BroadStar Communications – Customer Service
Address: 3965 Investment Lane, STE A5, West Palm Beach, FL 33404
Phone: 561‑472‑5022
Email: customerservice@broadstar.com
Messaging Programs: Text HELP to any BroadStar text you receive for assistance, or contact us using the methods above. Text STOP or UNSUBSCRIBE to opt out of a Messaging Program at any time.

14) Additional Operational Disclosures

HOA/Bulk Service Administration. At the written request of an HOA Board and with reasonable documentation, BroadStar may disconnect and suspend Bulk Services to up to ten (10) Units at a property at any one time where Units are in foreclosure or delinquent on assessments. Suspension does not reduce the Bulk Fee for a disconnected Unit during the suspension period. Disconnection is at no charge to the property. Bulk Service resumes upon HOA request.

Carrier Disclaimers for Messaging. Wireless carriers are not liable for delayed or undelivered messages. Messaging may be delivered via registered 10DLC long codes, toll‑free numbers, or other approved channels.

Order of Precedence

If there is a conflict between this Policy and service‑specific privacy notices or consents presented to you, the more specific notice or consent controls for that collection or program.