BroadStar Communications
General Terms and Conditions
Last Updated: 11/24/25
This Master Services Agreement (the “Agreement”) governs the provision and use of services and equipment offered by BroadStar Communications LLC and/or its affiliates (collectively, “BroadStar,” “we,” “us,” or the “Company”) to the undersigned or enrolled customer (“Customer,” “you,” or “your”).
By activating, using, or paying for any Service, or by allowing any Services to be installed at your premises, you accept and agree to be bound by this Agreement and all documents incorporated by reference.
A. Incorporated Service Documents
This Agreement incorporates and is comprised of the following, together with any updates we may make from time to time:
These General Terms and Conditions;
Any Service-Specific Terms below (including Internet and VoIP/911 terms);
Any order(s), service activation documents, or letter(s) of agency you execute or accept (each, an “Order” or “SA”);
Our then-current price list(s), fee schedule(s), and policies (including our Acceptable Use Policy (“AUP”) at http://www.BroadStar.com); and
Any addenda or documents referenced in any of the foregoing (collectively, the “Service Documents”).
If there is any conflict among these documents, the Order of Precedence in Section 22 applies.
B. Text Messaging / Conversational Messages – Global Notice
By using this service, you agree to receive conversational messages from BroadStar. Message frequency may vary. On average, you may receive 5–10 messages per week.
For information on how your data is collected, used, and protected, please review our Privacy Policy at https://www.broadstar.com/privacy-policy/.
Additional, more detailed SMS/Text Messaging Terms (including opt-out instructions) are set out in Section 20 of this Agreement.
1) Definitions; Interpretation
1.1 Services means any cable television, high-speed Internet/data, and telephone/VoIP services (local and long distance) we provide, including any ancillary, hosted, or related features or services.
1.2 BroadStar Network means the networks, systems, and facilities owned or controlled by BroadStar and any BroadStar-approved carrier networks, including networks operating under licenses issued pursuant to section 7 of the Telecommunications Act of 1984 and any re-enactment or modification thereof.
1.3 Equipment means any BroadStar-provided or -leased device(s), including, without limitation, set-top boxes, modems, routers, phones, cabling, and related hardware or software.
1.4 Premises means the service location(s) identified in your Order/SA.
1.5 Construction and Interpretation.
Headings are for convenience only. Each limitation or exclusion of liability in this Agreement applies to the fullest extent permitted by law and is separate and severable; if any part is found unenforceable, the remainder shall continue in full force and effect.
2) Provision of Services (Shared Tenant / General)
2.1 Scope & Standard of Care.
BroadStar will provide cable television, high-speed Internet/data, and telephone services (local and long distance) via the BroadStar Network and BroadStar-approved carrier networks. We will exercise reasonable care and the skill of a competent telecommunications service provider and will correct service failures as soon as reasonably practicable, except where a failure is caused by reasons described in Section 10 (Force Majeure & Third-Party Dependencies).
2.2 Seamless Transition.
We will use reasonable efforts to provide a smooth service cutover or transition where we are replacing an existing provider or service.
2.3 Carrier Assignment.
BroadStar may designate, select, and change the local and/or long-distance carrier(s) for each line at any time, in our sole discretion.
2.4 Blocking of Certain Calls.
All 700/900/809/340 calling and usage are blocked by default. We will only enable these calls if you explicitly request access and provide a deposit equal to expected usage. The deposit must be replenished as used. Calls remain blocked unless and until the deposit is adequately funded.
3) Customer Obligations
You agree to:
3.1 Compliant Equipment.
Ensure your non-BroadStar equipment is in good working order and complies with all applicable FCC standards and approvals so that it does not impair the Services or the BroadStar Network.
3.2 Lawful and Proper Use.
Use the Services only for lawful, proper, and non-offensive purposes, and not permit others to use the Services for any unlawful, improper, or offensive purpose. You must comply with our AUP and all reasonable instructions we provide from time to time.
3.3 Cooperation & Access.
Provide reasonable assistance and timely access to the Premises for BroadStar personnel and contractors, during mutually agreeable times, for installation, removal, maintenance, repair, replacement, or inspection of Equipment and associated facilities.
3.4 Payments & Charges.
Meet all payment obligations under Section 4, and pay our then-current published rates for any required visit where (a) the fault is not with BroadStar or BroadStar Equipment, or (b) you or anyone at the Premises caused damage to BroadStar Equipment or facilities.
4) Billing, Charges, and Payment
4.1 Price List; Changes.
Charges are set out in BroadStar’s price list (available upon request) and may be changed from time to time in BroadStar’s sole discretion, consistent with applicable law and the Service Documents.
4.2 Invoicing & Due Date.
We generally bill on a monthly basis. Call and usage-based charges are billed in arrears. Unless otherwise stated in Service-Specific Terms, all invoices are due twenty-one (21) days from the invoice date.
4.3 Late Payments; Interest; Card on File.
If payment is not received when due, we may charge interest on overdue amounts at the greater of (i) $5 or (ii) 1.5% above the base rate, calculated from the due date until paid in full. Any late payment penalties are in addition to, and not in lieu of, any tariff debit discounts that may apply. If payment is not received within two (2) weeks after the due date, we may charge the payment card on file for any outstanding amounts.
4.4 High Utilization Surcharge.
We may charge $0.04 per minute for utilization exceeding 6,000 minutes per month. We will provide notice if your usage is considered excessive under this provision.
4.5 Paper Bill Fee.
Because we offer web-based billing, we may charge an $8.00 fee per paper bill that we mail to you.
4.6 Fee Definitions (General).
Activation Fee – A one-time charge to set up your account and activate service.
Service Fee – The base recurring fee that includes plan calling charges, features, and account services.
Usage Charges – Charges incurred if you exceed your plan’s included minutes or your 1 TB Internet data allowance, as well as per-use charges such as directory assistance and other information services.
4.7 Autopay; Deposits; Suspension; Reconnect.
a. Autopay Required (Default).
Automatic payment via credit card and/or bank account is the default and required method unless you elect the deposit option below. Autopay may be processed up to seven (7) days prior to the billable month. BroadStar is not responsible for any bank fees you incur.
b. Deposit Option.
Instead of autopay, you may pay a $100 cash deposit. If you choose this option, payment of your monthly charges is due on the 1st day of each month.
c. Suspension & Reconnection.
If payment is not processed or received by the 1st of the month, Services may be suspended. To reactivate, you must (i) pay the full past-due balance, (ii) replenish the deposit or provide a valid autopay method, and (iii) pay a $50 reconnection fee.
d. Declined Card Fee.
If your autopay card is declined in any month, a $15 service fee applies for that month and for each month in which the card is declined.
e. Final Bill Window (Autopay).
By enrolling in autopay, you authorize BroadStar to take up to forty-five (45) days after disconnection to finalize your last bill. You agree not to dispute any charges with your card issuer or bank during this window. BroadStar will adjust or refund as appropriate once finalization is complete.
4.8 Recovery Fee.
We may charge up to a 4% per-transaction Recovery Fee, as allowed by law, to help cover regulatory, administrative, and vendor cost increases.
4.9 Missed Appointment Fee.
We may charge a fee if you miss or fail to be present for a scheduled service appointment.
4.10 Back Charges.
We may issue back charges to correct billing errors or to collect expenses that could not be billed until a later period due to timing or other constraints.
4.11 Early Termination Fee (ETF).
If you terminate a discounted, term-based service before the end of the applicable term, you will owe an ETF equal to:
(Months remaining in the term) × (pro-rated amount of your monthly bill).
4.12 Final Bill; Equipment Return.
a. Return Obligation.
Upon any termination or disconnection of Service, you must return all set-top boxes and/or modems and other Equipment (collectively, the “Equipment”). If the Equipment is not returned by the 15th of the month following termination, your next bill will include charges for the unreturned Equipment.
b. Post-Return Finalization; No Disputes During Window.
If you return Equipment after the 15th, you authorize BroadStar to take up to forty-five (45) days after we receive the Equipment to finalize your bill. You agree not to dispute any charges with your card issuer or bank during that 45-day window. BroadStar will adjust or refund as appropriate once finalization is complete.
c. Proof of Return.
If a dispute arises over whether Equipment was returned, you must provide proof of return, such as (i) a work order for in-person pickup/return, or (ii) a shipping receipt or tracking number.
d. Autopay for Unreturned Equipment.
If you are on autopay, your card may be charged for unreturned Equipment. If you later provide proof of return, BroadStar will have up to forty-five (45) days from receipt of such proof to finalize your bill and issue any applicable refund, during which time you agree not to dispute the relevant charges.
4.13 Acceptable Payment Forms.
BroadStar personnel are not permitted to accept cash. Acceptable payment forms are: Visa, Mastercard, personal checks, and money orders. Payments may be sent via USPS, made by telephone (convenience fees may apply), or made online at BroadStar.com/myaccount.
4.14 Payment Arrangements.
If you cannot pay on time and require a payment arrangement, your request must be received five (5) Business Days prior to the billing due date.
4.15 Returned Payment Fee.
A Returned Payment Fee of $35 per transaction may be charged for each returned check, rejected ACH, or any other returned or reversed payment.
5) BroadStar-Supplied Equipment; Title; Care
5.1 Title & Risk of Loss.
Title to all BroadStar-provided Equipment remains with BroadStar at all times unless expressly sold to you in writing pursuant to Section 5.5 below. While on your Premises, you must (i) keep Equipment safe and secure, (ii) protect it from interference, destruction, or damage, and (iii) insure it against fire, theft, and flood risks. Upon termination of Services, you must promptly grant access per Section 3.3 so that we may remove Equipment if required.
5.2 Maintenance Boundary.
BroadStar is responsible for maintaining BroadStar Equipment and the Services up to the point of interconnection with third-party operators or networks. We have no liability for the failure, interruption, or degradation of any third-party networks, equipment, or services.
5.3 Tampering.
You must not alter, move, tamper with, reverse-engineer, or otherwise interfere with any Equipment or software provided by BroadStar. We may disconnect or suspend Service, and you may be liable for damages and costs, if we determine that you have tampered with Equipment or software.
5.4 Loss or Damage.
You are responsible for the repair or replacement costs of missing, lost, or damaged Equipment, calculated based on BroadStar’s then-current value of comparable items.
5.5 Deemed Equipment Purchase / New Activation Terms.
If, after disconnection of Service, you do not return Equipment within the required timelines, or if you elect to keep Equipment instead of returning it, you agree to purchase that Equipment from BroadStar and to pay the Equipment charge(s) assessed on your account. Title to such Equipment transfers to you only upon BroadStar’s receipt of full payment of the assessed charge(s). These “Deemed Purchase” terms apply both to (i) new activations where you choose to buy Equipment rather than lease or return it and (ii) post-termination non-returns.
6) Warranties; Service Credits; Disclaimers
6.1 Correction of Faults.
If the Services are faulty, unavailable, or interrupted, BroadStar will use commercially reasonable efforts to correct such faults. BroadStar is not responsible for, and has no liability for, faults or failures in your own equipment or networks that prevent service delivery.
6.2 Internet Interruption Credit.
If you promptly notify BroadStar of an inability to access BroadStar.com or the BroadStar Network and BroadStar confirms that such unavailability lasted for four (4) or more consecutive hours in a single calendar day, BroadStar will, upon your request, credit your account with one (1) day of service for that month. This credit does not apply to scheduled maintenance. This credit is your exclusive remedy for Internet unavailability described in this section.
6.3 General Disclaimers.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BROADSTAR MAKES NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND PROVIDES ALL SERVICES ON A “BEST EFFORTS” BASIS. BROADSTAR EXERCISES NO CONTROL OVER, AND SHALL HAVE NO LIABILITY FOR, THE CONTENT OR INFORMATION PASSING THROUGH ITS NETWORK OR THE INTERNET. YOU ACCESS AND USE SUCH CONTENT AT YOUR OWN RISK.
7) Term; Suspension; Termination
7.1 Term.
This Agreement becomes effective when (i) your completed SA or Order is accepted by BroadStar, subject to BroadStar’s approval, and (ii) the necessary facilities (including fiber) are available. Unless otherwise stated in the Order/SA, each SA automatically renews for successive terms equal to the initial term.
7.2 Termination for Convenience (End-of-Term).
Either party may terminate at the end of any initial or renewal term by providing at least thirty (30) days’ prior written notice to the other party.
7.3 Termination for Cause (Mid-Term).
Either party may terminate during a term if the other party commits a material breach of this Agreement and fails to cure such breach within fifteen (15) days after written notice describing the breach.
7.4 BroadStar Right to Terminate or Suspend.
BroadStar may terminate any SA and/or restrict or suspend your Services, in whole or in part, at any time (including to protect the BroadStar Network or for AUP violations). We will notify you when any restriction or suspension is no longer necessary. BroadStar may also terminate any Service or this Agreement at any time upon sixty (60) days’ written notice to you.
7.5 Immediate Ending/Suspension.
Without prior notice, we may immediately suspend or terminate this Agreement and/or your Services if: (a) you materially breach this Agreement or any other agreement with BroadStar (including failure to pay amounts when due), (b) we suspect fraud, (c) you exceed applicable account limits, or (d) you cancel a direct debit or other agreed payment authorization.
7.6 Amounts Due on Termination.
Upon any ending or suspension of Services, all amounts you owe to BroadStar become immediately due and payable. You may not withhold, set off, or otherwise delay payment of these amounts.
7.7 Requalification as New Customer.
To qualify as a “new customer” for discounts, offers, or promotions after disconnection or termination, your services must remain disconnected for at least one hundred twenty (120) days.
8) Assignment
You may not assign, transfer, or delegate this Agreement or any of your rights or obligations hereunder without BroadStar’s prior written consent. BroadStar may assign this Agreement, in whole or in part, without your consent.
9) Notices; Communications
9.1 Addresses.
BroadStar’s notice address is:
BroadStar Communications LLC
3965 Investment Lane, Suite A5
West Palm Beach, FL 33404
Your notice address is the billing address we have on file for your account, unless you provide written notice of a different address.
9.2 Delivery Methods.
Notices may be delivered by registered, recorded, or standard U.S. mail, or by personal/hand delivery, and will be deemed given when actually received or five (5) days after mailing, whichever occurs first.
9.3 Automated Outreach & SMS.
BroadStar may use auto-dialing software, email, SMS/MMS text messaging, and other technologies to contact you with important messages about your services, billing, and account. This includes conversational messages, appointment reminders, service/network alerts, account and billing notifications, and marketing or promotional messages. Additional terms, including opt-out rights, are set forth in Section 20 (SMS/Text Messaging Terms (10DLC)).
10) Force Majeure & Third-Party Dependencies; Limitations of Liability
10.1 Force Majeure / Third-Party Failures.
BroadStar is not liable for any delay, failure, interruption, or degradation of Service caused by events beyond our reasonable control, including but not limited to: acts or omissions of underlying carriers or third parties (including approved carriers, public telecommunications operators, or maintainers); acts of God or nature; strikes or labor disputes; fire; war; riot; terrorism; governmental actions; power failures; equipment or facility shortages, relocations, or failures; scheduled or unscheduled maintenance; or blocking or impairment by Internet service providers or broadband providers.
10.2 Separate & Cumulative Limitations.
Each limitation or exclusion of liability in this Agreement operates separately and cumulatively, and all such provisions survive any determination that another limitation or exclusion is invalid or unenforceable.
11) Internet Services – Additional Terms
11.1 Application; Entire Agreement for Internet.
These Internet-specific terms apply to your purchase and use of data communications Service and, together with the SA and Order, constitute the entire agreement between you and BroadStar for Internet Services.
11.2 Rates & Changes.
Internet rates and charges are as set forth in your SA. BroadStar may change rates and charges for any renewal term subject to applicable law and the Service Documents.
11.3 Billing & Default (Internet).
Billing for Internet Services is monthly in advance. You agree to pay the full amount due each month.
Your account is in default if not paid within thirty (30) days after the invoice date, and defaulted accounts may accrue interest of 5% per month or the maximum allowed by state law, whichever is lower.
Accounts unpaid ten (10) days after the invoice date may be interrupted or terminated. Interruption does not relieve you of your payment obligations.
Credit card payments are billed on the first day of the billing cycle. You authorize BroadStar to charge your card upon termination for any amounts then due (including cancellation or termination fees). If card authorization is not provided, withdrawn, or declined, payment is due by the stated due date using an alternative form.
11.4 Collections.
If you default, you agree to pay BroadStar’s reasonable costs and expenses of enforcement and collection, including attorneys’ fees, court costs, and collection agency fees.
11.5 Activation; Credentials; Account Responsibility.
Your Internet account becomes active when approved by BroadStar. You are responsible for all activity occurring under your account and for taking reasonable steps to maintain the confidentiality of your usernames and passwords. You must notify BroadStar immediately of any unauthorized use. You may be liable for losses incurred by BroadStar or others as a result of such unauthorized use.
11.6 Hosting.
If BroadStar hosts your website and/or email, we may provide third-party software tools and services. You must comply with the applicable software provider’s license terms. BroadStar may refuse or cease hosting for content we, in our sole discretion, deem illegal, pornographic, obscene, vulgar, offensive, dangerous, under investigation, substantially changed, inaccessible to customers, or otherwise in violation of this Agreement. We may remove, disable, or block access to such content at any time.
11.7 Customer-Owned Equipment.
BroadStar is not responsible for delays, unavailability, or cancellation of any equipment ordered from third parties, nor for the installation, operation, maintenance, or repair of such equipment. You are solely responsible for securing and backing up your systems and data.
11.8 Minimum System Requirements.
For optimal performance, please review and comply with the minimum system requirements posted at:
http://broadstar.com/support/minimum-system-requirements-for-internet
11.9 Acceptable Use Policy (AUP).
You must comply with BroadStar’s AUP, as posted and updated at http://www.BroadStar.com. Your use of the Internet Service constitutes acceptance of the then-current AUP.
11.10 Electronic Communications Privacy Act Notice.
BroadStar makes no guarantee of confidentiality or privacy of information transmitted through or stored on BroadStar’s systems, network, or facilities. BroadStar may monitor transmissions from time to time for maintenance, network management, quality assurance, security, and other purposes permitted by the Electronic Communications Privacy Act, P.L. No. 99-508, as amended.
12) VoIP / Telephone Services – Additional Terms (Including 911)
12.1 911 Dialing – Critical Disclosures
a. General.
BroadStar’s 911 service differs from traditional wireline 911 services. Many customers have basic 911 or Enhanced 911 (“E911”). With E911, your telephone number and registered address are sent to your local emergency center, whose operators can call you back if the call is disconnected and dispatch personnel to your location. If your local emergency center cannot receive a phone number or physical address, you may have basic or limited E911, and you may need to provide your phone number and exact location to the operator.
b. National Emergency Call Center.
If your local 911 center lacks the capability to receive or process your E911 information, if address validation fails, if your registered location is international or outside a traditional landline 911 footprint, or if you use certain portable Devices, your 911 call may be routed to a national emergency call center. An agent at that center will ask you for your name, telephone number, and location, and then attempt to contact your local emergency center. In these cases, emergency personnel do not automatically receive your phone number or location information.
c. Authorization.
You authorize BroadStar to disclose your name and address to third parties involved in providing 911 services, including call routers, call centers, and local emergency centers.
d. Notify All Users; 911 Stickers.
You must inform all household residents, guests, and any other users of the Service at your Premises of the limitations in this Section. You must place the provided “911 Sticker” on each Device used with the Service and may request additional stickers if needed.
e. Registration of Physical Location.
You must register the physical location for each phone line with BroadStar and promptly update that information whenever you move the Device. Failure to do so may result in your 911 call being routed to the wrong address or emergency center.
f. Service Outages & Impairments.
Power Failure. 911 dialing will not function during a power outage. You may need to reset or reconfigure Devices after power is restored.
Internet/ISP/Broadband Outage or Blocking. Any outage, suspension, disconnection, or port blocking by an ISP or broadband provider can disable the Service and 911 access.
Account Disconnection. Disconnection or termination of your BroadStar account disables the Service and 911 access.
Other Outages. Any outage for any reason can disable the Service and 911 access.
Network Congestion. VoIP routing may experience greater congestion or reduced speed than traditional telephone networks, which may affect 911 calls.
g. Disclaimer; Indemnity (911).
BroadStar does not control how local or national emergency centers answer, handle, or respond to calls, and disclaims responsibility for their conduct or for the accuracy of third-party routing data. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER BROADSTAR NOR ITS OFFICERS OR EMPLOYEES SHALL BE LIABLE FOR ANY CLAIMS, LOSSES, OR DAMAGES ARISING FROM 911 SERVICES OR THEIR FAILURE, EXCEPT TO THE EXTENT CAUSED BY BROADSTAR’S GROSS NEGLIGENCE, RECKLESSNESS, OR WILLFUL MISCONDUCT. You agree to defend, indemnify, and hold harmless BroadStar and its providers from any claims, losses, fines, penalties, costs, and expenses (including attorneys’ fees) related to any absence, failure, outage, or degradation of 911 service, misrouting of 911 calls, or inability to access 911.
h. Alternate 911 Arrangements.
If you are uncomfortable with these limitations, you should maintain an alternate means of accessing traditional 911/E911 (such as a wireline or mobile service) or discontinue the BroadStar Service.
12.2 Service Term; Residential Use; Prohibited Uses
a. Service Term & Non-Renewal.
VoIP Service is billed on a recurring basis starting on the activation date and automatically renews for successive terms of equal length unless you provide sixty (60) days’ written notice of non-renewal before the end of the current term. If you disconnect service prior to the end of the then-current term, you are obligated to pay all charges for that term (plus any applicable disconnection fee). If you fail to provide timely notice of non-renewal, you are also obligated for charges for the next renewal term.
b. Residential Only (if applicable).
Residential Internet and Phone Services are intended solely for normal residential use. Resale, transfer, or certain high-volume uses are prohibited, including but not limited to automatic dialing, extensive call forwarding, telemarketing, solicitation, polling, fax or voicemail broadcasting or blasting. If we determine that your usage is inconsistent with normal residential usage patterns, we may modify or disconnect Service, and we may charge you our standard business rates for current and past periods of such usage.
c. Prohibited / Unlawful Conduct.
You shall not use the Service or any Device (nor permit others to use it) in any manner that is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of privacy, or that violates intellectual property or personal rights, or that exceeds authorized access. We may monitor, block, remove, disable, and/or immediately disconnect the Service for any such violations and may refer matters to law enforcement authorities. You remain responsible for all fees and charges due, including any applicable disconnection fee.
d. Use Outside the U.S.
BroadStar offers and supports Services in the United States and certain other countries. Use of the Service outside supported areas may violate local laws or your ISP’s terms of service, and you are solely responsible for such use. We may disconnect Service for any violation of local laws or regulations.
e. Intellectual Property; Firmware/Software.
Any firmware or software provided by BroadStar is licensed (not sold) in object code form solely for use in connection with the Service. You may not reverse-engineer, decompile, modify, or create derivative works from such firmware or software. You agree to indemnify BroadStar for any liability arising from the use of any non-BroadStar interface device with the Service.
f. Tampering; Theft.
You may not change the electronic serial number, MAC address, or other identifier of any Device, or perform a factory reset, without BroadStar’s consent. You must immediately report theft, fraudulent use, or unauthorized use of the Service or Devices. Until we receive such notice, you are liable for all usage and charges.
g. Number Porting on Disconnection.
Upon disconnection, BroadStar may release a telephone number that you ported into BroadStar to your new service provider, if (i) your new provider is capable of accepting the number, (ii) your account is properly disconnected, (iii) your account is fully current with no past-due balance, and (iv) you request the transfer at or before disconnection.
h. Service Distinctions.
VoIP Service is not a traditional telecommunications service and is provided on a best-efforts basis. Power failures, Internet issues, ISP outages, and scheduled or unscheduled maintenance can all affect the Service.
i. 0+/Operator; x11 Limitations.
The Service does not support 0+ or operator-assisted calling (including collect calls, third-party billing, 900 numbers, or calling card calls). It may not support 311, 511, or other x11 services other than those specifically described (such as 911 and 411).
j. Directory Listing.
Phone numbers obtained from BroadStar will not be listed in directories. Numbers that you port into BroadStar may remain listed, depending on the policies of the listing provider.
k. Incompatibilities.
The Service may be incompatible with some home security systems, AOL cable broadband, certain TiVo versions, and other services or devices. BroadStar disclaims any warranty or guarantee of compatibility with any particular device or service.
l. Ownership & Risk of Loss (Device).
Unless sold to you, Devices remain the property of BroadStar. If a Device is sold to you, you bear the risk of loss upon shipment. If you return a Device, you must follow BroadStar’s instructions for return shipment or drop-off.
13) Charges; Taxes; Disputes (VoIP-Specific)
13.1 Billing Mechanics.
When the VoIP Service is activated, you must provide a valid email address and payment method. BroadStar may bill any of the following in advance (with usage charges billed in arrears): recurring service fees, activation fees, service fees, international usage charges, add-ons, equipment purchases, regulatory recovery fees, Emergency 911 Cost Recovery, 911 fees, Federal Universal Service Fee, applicable taxes, disconnection fees, shipping/handling, and any other applicable charges. We may bill you more frequently than monthly if your outstanding balance exceeds $1,000. Usage charges are billed in full-minute increments, rounded up to the next full minute, and fractional cents are rounded to the nearest cent (≥$0.005 rounded up, < $0.005 rounded down), unless otherwise stated in our posted schedules.
13.2 Fee Definitions (VoIP).
Activation Fee – Charge to set up and activate your VoIP account.
Service Fee – Recurring charge for your calling plan, features, and basic account services.
Usage Charges – Minutes used above your plan’s included minutes.
International Usage Charges – Charges for calls placed to locations outside the U.S., Canada, and Puerto Rico.
Advanced Features / Add-Ons / Premium Services – Charges for extra features or premium products you elect.
Equipment Purchases – Costs of Devices or equipment you purchase from BroadStar.
Regulatory Recovery Fee – Surcharge per phone number to help recover regulatory-related fees and expenses (including taxes, number portability costs, and legal fees).
Emergency 911 Cost Recovery Fee – Per-line fee used to develop, implement, and maintain nationwide E911 access, BroadStar’s 911 dialing capabilities, and national 911 call center services.
Taxes – All applicable federal, state, provincial, municipal, local, or other taxes, fees, and surcharges. BroadStar remits taxes collected to the appropriate taxing authority.
911 Fees – State and local fees for emergency services.
Federal Universal Service Fee (USF) – Monthly charge used to recover BroadStar’s contributions to the Federal Universal Service Fund, applied to interstate and international charges and subject to periodic adjustment.
Promotional Pricing – Any promotional pricing will automatically revert to the regular, non-promotional pricing at the end of the promotional period.
13.3 Directory Assistance (411).
Calls to directory assistance (411) are billed at $0.99 per call.
13.4 Taxes.
You are responsible for all applicable federal, state, provincial, municipal, local, or other taxes, fees, and surcharges, assessed based on the service and/or billing addresses you provide.
13.5 Billing Disputes.
If you dispute any charges, you must notify us in writing within seven (7) days after receiving your statement. If you fail to do so, you waive the right to contest those charges. You may send disputes to:
Mail: BroadStar, ATTN: Customer Care Billing Department, 3965 Investment Lane, Suite A5, West Palm Beach, FL 33404
Email: customerservice@broadstar.com
13.6 Payment & Collection.
Your subscription authorizes BroadStar to collect amounts due from your payment method until thirty (30) days after you revoke that authorization in writing. Upon revocation, we may charge your payment method for any disconnection fees and all amounts due and then disconnect your Service. If your Service is disconnected, you remain fully liable for all charges incurred and for all costs of collection, including attorneys’ fees and court or collection agency costs. You waive Regulation E’s 10-day advance notice requirement for ACH debits. We may, but are not obligated to, send you billing and account messages.
13.7 Disconnection/Discontinuance.
BroadStar may suspend or discontinue the VoIP Service generally, or disconnect your individual Service, at any time in our sole discretion. If we discontinue the Service without cause, you are responsible only for charges through the date of disconnection (including any pro-rated charges for the final billing period). If we disconnect Service due to your breach, you are responsible for all charges through the end of the then-current term, plus any applicable disconnection fee.
14) Limitation of Liability; Indemnification; Warranties
14.1 Aggregate Cap.
IN NO EVENT WILL BROADSTAR’S TOTAL LIABILITY TO YOU ARISING OUT OF OR RELATED TO THE SERVICES OR THIS AGREEMENT EXCEED THE AMOUNT YOU PAID TO BROADSTAR FOR THE AFFECTED SERVICE DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
14.2 No Consequential or Special Damages.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BROADSTAR AND ITS AFFILIATES, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, COMPENSATORY, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING BUT NOT LIMITED TO PERSONAL INJURY OR WRONGFUL DEATH, PROPERTY DAMAGE, LOSS OF DATA, LOSS OF REVENUE, OR LOSS OF PROFITS), EVEN IF BROADSTAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING ANY DAMAGES ARISING OUT OF OR RELATING TO AN INABILITY TO ACCESS 911 OR OTHER EMERGENCY SERVICES.
14.3 Indemnification.
You agree to defend, indemnify, and hold harmless BroadStar, its affiliates, officers, directors, employees, agents, and any service provider furnishing services in connection with the Service, from and against all claims, losses, damages, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your or any user’s use of the Services or Devices, including without limitation any claims relating to 911 or other emergency calling.
14.4 No Warranties.
EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE SERVICES AND DEVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” BROADSTAR MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, OR THAT THE SERVICES OR DEVICES WILL BE ERROR-FREE OR MEET YOUR REQUIREMENTS. BROADSTAR IS NOT LIABLE FOR ANY UNAUTHORIZED ACCESS TO FACILITIES, EQUIPMENT, OR YOUR DATA, OR FOR ANY UNAUTHORIZED ACCESS TO, ALTERATION, THEFT, OR DESTRUCTION OF YOUR DATA, FILES, PROGRAMS, OR PROCEDURES.
14.5 Device Warranties.
If any Device includes a limited warranty from its manufacturer or from BroadStar, your remedies are limited to those stated in that warranty documentation. If no warranty is provided, the Device is accepted “AS IS”, without any right to replacement, repair, or refund. Device warranties, if any, do not apply to Business Plus customers unless expressly stated.
14.6 No Third-Party Beneficiaries.
No provision of this Agreement is intended to, nor shall it be interpreted to, create any third-party beneficiary rights in any person or entity other than you and BroadStar.
14.7 Content Liability.
You are solely responsible for any content or information transmitted by you or by any user of your Service or Devices. BroadStar may remove, disable, or suspend access to content or Services that violate this Agreement, the AUP, or applicable law.
15) Governing Law; Arbitration; Limitation Period; Class Waiver; Jury Waiver
15.1 Governing Law.
Except to the extent preempted by federal law, the law of the state of your residence governs this Agreement and any disputes arising out of or relating to it. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provision in this Section.
15.2 Mandatory Arbitration (AAA).
Any dispute, claim, or controversy arising out of or relating to the Service or any Device shall be resolved by binding arbitration before a single arbitrator, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be held in Williamstown, New Jersey. The arbitrator must apply the plain meaning of this Agreement and may not: (i) award relief that exceeds or is inconsistent with the terms of this Agreement, or (ii) award punitive or exemplary damages. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.
15.3 Limitation Period.
Any claim arising out of or relating to this Agreement or the Services must be filed within six (6) months after the claim arose, or it will be permanently barred.
15.4 Class/Consolidation Waiver.
All claims must be arbitrated on an individual basis only. You and BroadStar agree that there shall be no class, collective, consolidated, or representative actions in arbitration or in court.
15.5 Jury Waiver; Venue Statement.
THIS ARBITRATION PROVISION CONSTITUTES A WAIVER OF THE RIGHT TO A JURY TRIAL AND AN AGREEMENT TO RESOLVE DISPUTES THROUGH ARBITRATION IN NEW JERSEY.
16) Changes to this Agreement
BroadStar may change, modify, or supplement this Agreement (including the Service-Specific Terms and incorporated policies) from time to time. Any changes will become binding on the date we communicate them to you (including by mail, email, billing insert, or posting on our website). Your continued use of the Services after such date constitutes your acceptance of the revised Agreement. The then-current Agreement supersedes all prior electronic or written terms (including any terms packaged with retail Devices).
17) Entire Agreement; No Waiver; Severability
This Agreement (including the Orders/SA, price lists, policies, the AUP, SMS terms, and all incorporated addenda) constitutes the entire agreement between you and BroadStar regarding the Services and supersedes all prior or contemporaneous agreements, proposals, or representations, whether oral or written, relating to its subject matter.
BroadStar’s failure at any time to enforce any right or provision of this Agreement is not a waiver of that right or provision.
If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18) Privacy
BroadStar Services utilize, in whole or in part, the public Internet and third-party networks. BroadStar is not liable for any lack of privacy you may experience when using the Services.
For detailed information about how we collect, use, disclose, and protect your information—including information collected via SMS/text messaging programs—please review BroadStar’s Privacy Policy at https://www.broadstar.com/privacy-policy/.
19) Service-Specific Commercial Terms Recap (Non-Exhaustive)
For your convenience, this section provides a non-exhaustive summary of key commercial terms referenced above. In the event of any conflict, the more detailed provisions of this Agreement and the applicable Order/SA control.
700/900/809/340 blocking by default (opt-in with deposit; ongoing replenishment required).
Utilization Surcharge: $0.04/minute beyond 6,000 minutes/month (with notice).
Paper Bill Fee: $8.00 per mailed bill.
Autopay Decline Fee: $15/month for any month a saved payment method is declined.
Returned Payment Fee: $35 per transaction.
Recovery Fee: up to 4% per transaction (as allowed by law).
Missed Appointment Fee: may apply.
Back Charges: permitted to correct timing or billing errors.
Early Termination Fee (ETF): (months remaining) × (pro-rated monthly bill).
Reconnection Fee: $50.
Deposit Option: $100 cash deposit in lieu of autopay; payment due on the 1st of the month.
Directory Assistance (411): $0.99 per call.
Data Allowance: 1 TB Internet; overage billed per Usage Charges.
Final Bill Window: BroadStar may take up to 45 days after equipment return or proof of return to finalize your final bill; you agree not to dispute charges during that window.
Acceptable Payments: Visa, Mastercard, personal check, money order; no cash to employees.
Address for Notices/Returns/Disputes: 3965 Investment Lane, Suite A5, West Palm Beach, FL 33404.
Account Changes Phone: 561-472-5022.
AUP Location: http://www.BroadStar.com.
20) SMS/Text Messaging Terms (10DLC)
Program Name / Tag: termsConditions (BroadStar SMS Program).
Effective Date: 11/25/2025
20.1 Program & Consent; Conversational Messages
By providing your mobile number to BroadStar Communications LLC (“BroadStar,” “we,” “us,” “our”), or otherwise opting in (for example, by checking a box online, texting a keyword to our number, or consenting during a service interaction), you agree to receive recurring conversational SMS/MMS text messages from BroadStar regarding:
Appointment, installation, and technician reminders and updates;
Service and network notifications, including outages and restorations;
Account and billing alerts, including payment reminders and confirmations; and
Promotions and marketing related to BroadStar’s cable TV, high-speed Internet/data, and voice/VoIP services.
By using this service, you agree to receive conversational messages from BroadStar. Message frequency may vary. On average, you may receive 5–10 messages per week.
Message and data rates may apply according to your mobile carrier’s plan. Consent is not a condition of purchase or service.
20.2 Message Frequency
Message frequency varies and may depend on your interactions with us (for example, appointment confirmations, account changes, and customer support conversations). In general, you may receive on average approximately 5–10 messages per week across our service, account, and marketing programs, though actual frequency may be higher or lower.
For marketing-only campaigns, our programs have historically sent up to 4 messages per month, but overall message volume may vary as permitted for conversational messaging. BroadStar may modify message frequency (increase or decrease) as necessary to deliver the program. BroadStar and mobile carriers are not liable for any delays, failures, or misdeliveries of SMS/MMS messages.
20.3 Message & Data Rates
Message and data rates may apply according to your mobile carrier’s plan. You are responsible for all charges billed by your mobile carrier.
20.4 Cancellation / Opt-Out
You may opt out of receiving SMS/MMS messages at any time by replying STOP to any BroadStar text message. After you send STOP, we will send you one additional message confirming your opt-out request. After that, you will no longer receive marketing or program messages to that mobile number for the opted-out program(s).
Transactional notices that are strictly necessary to deliver your services (for example, fraud alerts or legally required notices) may still be sent as permitted by law.
20.5 Help / Customer Support; Privacy
For help, reply HELP to any BroadStar text message. You can also contact us at:
Email: customerservice@broadstar.com
Phone: 561-472-5022
Your information, including any information collected via SMS/text messaging programs, will be handled in accordance with BroadStar’s Privacy Policy, available at:
https://www.broadstar.com/privacy-policy/
20.6 Liability; Carrier Disclaimers
BroadStar is not responsible for any charges, errors, or delays in SMS delivery or for undelivered messages caused by your mobile carrier, your mobile device, or any third-party service provider. Mobile carriers are not liable for delayed or undelivered messages.
20.7 Program Channel & Ownership
Messages may be delivered via registered 10DLC long codes, toll-free numbers, or other approved messaging channels. The SMS Program (including the termsConditions messaging program) is offered exclusively by BroadStar Communications LLC.
21) Building Owner / Landlord Waiver
You acknowledge and agree that any cessation or interruption of BroadStar’s Services does not constitute a default by your landlord or a constructive eviction under any lease or occupancy agreement you may have for the property. You hereby waive and release the building owner, mortgagees, and property/telecom managers (and their respective owners, partners, directors, officers, managers, employees, agents, and contractors) from any and all claims arising out of or relating to any such cessation or interruption of Service.
22) Order of Precedence
If there is any conflict or inconsistency among the Service Documents, the following order of precedence shall apply (from highest to lowest priority):
The Order/SA (including any expressly negotiated terms);
These General Terms and Conditions and Service-Specific Terms;
BroadStar’s price lists, fee schedules, and policies (including the AUP);
Any other Service Documents or referenced materials.