BroadStar Communications Privacy Policy
This Privacy Policy (“Policy”) describes how BroadStar Communications LLC and its affiliates (“BroadStar,” “we,” “us,” or “our”) collect, use, disclose, secure, retain, and provide access to information about Customers, Residents, Grantors (e.g., property owners/associations), and visitors to BroadStar websites and services (collectively, “you” or “your”).
This Policy applies to BroadStar cable television, Internet/data, voice/VoIP, and related services and features (the “Services”), our networks and systems, and our websites, including linked sites we operate that present this Policy (each, a “Site”). By activating, using, or paying for any Service, or by accessing any Site, you acknowledge and agree to this Policy.
This Policy incorporates and must be read together with: (i) the Visitor Agreement / Terms & Conditions posted at www.broadstar.com/broadstar-terms-conditions and any service-specific agreements you sign or accept; and (ii) any applicable Acceptable Use Policy (AUP) referenced herein.
1) Legal Background and Your Privacy Rights for Cable Services
The Federal Cable Communications Policy Act of 1984 and the Cable Television Consumer Protection and Competition Act of 1992 (together, the “Cable Privacy Laws”) impose restrictions on cable operators’ collection, disclosure, and retention of personally identifiable information (“PII”) about subscribers of cable services. Consistent with these laws, this Policy explains what we collect, how we use it, when we disclose it, how long we retain it, how you may access/correct it, and how you may enforce your rights.
2) Information We Collect
We collect PII and other information as necessary to render Services, detect unauthorized use, administer our accounts and network, and for other purposes disclosed in this Policy, including:
• Identifiers and contact details: names, addresses, email addresses, telephone numbers.
• Government/financial identifiers: driver’s license numbers, Social Security numbers, bank account and credit/debit card numbers.
• Customer account & credit: credit histories, deposit and billing/payment history, maintenance and complaint history.
• Service configuration & usage: number of television sets connected, service options chosen, device configuration and provisioning data, and—where applicable—research regarding subscriber satisfaction and viewing habits (e.g., interviews or questionnaires).
• Combined/augmented data: we may combine PII collected in our business records with PII from third parties to enhance our databases for marketing and other legitimate business activities.
3) Purposes for Use
We use information to:
1. Provision, install, operate, and maintain the Services and related devices;
2. Confirm service levels and bill you correctly, including notifying you about account changes;
3. Inform you about new products/services that may interest you;
4. Detect and prevent unauthorized reception or use and enforce our policies and terms;
5. Configure cable/Internet/voice devices and troubleshoot issues;
6. Comply with law and lawful requests; and
7. Support other legitimate business activities related to the Services (e.g., administration, surveys, marketing, maintenance, fraud prevention).
4) Disclosures of Information
We disclose PII only as permitted by law and this Policy, including to:
• Affiliates and internal employees/contractors/agents for business operations;
• Service providers, auditors, advisors, regulators, and franchise authorities to render Services or conduct legitimate related activities (with or without your written consent where legally allowed or required);
• Law enforcement and government authorities to comply with valid legal processes (e.g., subpoenas, court orders, search warrants) or as necessary to protect customers, employees, property, our rights, or in emergencies;
• Potential business transition partners (e.g., in mergers, acquisitions, or asset sales). Your PII may be transferred as an asset; if this Policy changes as a result, we will provide notice per Section 13.
Name & Address Sharing; Marketing Lists. We may disclose name and address (only) to third parties (e.g., for mailing lists) for promotion of BroadStar products/services or other legitimate activities. You may prohibit or limit this by contacting 561-472-5022 or writing to Customer Service, BroadStar Communications, 3965 Investment Lane, STE A5, West Palm Beach, FL 33404. (See Section 9 for opt-out details.) We will not disclose viewing or other usage details, or the nature of any transaction conducted over our cable system, through such lists.
Aggregate/De-identified Data. We may include information about our customers in aggregate or statistical formats (e.g., ratings or surveys) that do not identify individuals or reveal viewing or transactional details.
5) Website Terms of Use (Summary)
Our Site is an online information and communications service. By using the Site, you agree to the Terms of Use applicable to that Site; we may modify those terms at any time effective upon posting. We may deny access at our discretion. Linked sites affiliated with BroadStar may have different or additional terms, particularly when hosting third-party content or enabling third-party postings. By accessing such sites, you agree to their applicable terms. Please also review and comply with our Visitor Agreement / Terms & Conditions at www.broadstar.com/broadstar-terms-conditions.
6) Network Monitoring; Acceptable Use; Enforcement
BroadStar is concerned with privacy and treats private communications on/through its network as confidential. We have no general obligation to monitor Internet content. However, as a condition of service, you acknowledge and agree that:
• BroadStar may monitor content from time to time and access and/or disclose the contents of private communications in accordance with this Policy and applicable law; and
• When requested in writing by BroadStar, each user must acknowledge and agree that BroadStar may monitor such content and access/disclose communications as allowed by this Policy and law.
We may suspend or terminate Internet Service immediately without notice to prevent or respond to a breach of network security or violations of our AUP. Each user must agree to be bound by the AUP (as updated from time to time) posted at www.broadstar.com. We may suspend Internet Service to a property or any individual user for AUP violations.
Upon request, BroadStar will notify a Resident whose Service was disabled and state the reason(s).
7) HOA/Bulk Service Administration
At the request of an HOA Board, BroadStar may disconnect and suspend Bulk Services to up to ten (10) Units at a property at any one time where the HOA provides reasonable documentation that each such Unit is in foreclosure or delinquent on assessments. Such disconnection/suspension is without liability to BroadStar and does not reduce the Bulk Fee for a disconnected Unit during the suspension period. Disconnection is at no charge to the property. Bulk Service will resume for a suspended Unit when the HOA Board notifies BroadStar to reconnect.
8) Security
We take reasonable security precautions designed to protect PII against unauthorized access, use, and disclosure, including storing billing records in controlled, secure environments. However, no safeguards are absolute. We cannot guarantee that unauthorized access or other incidents will never occur.
9) Marketing Preferences & Mailing List Opt-Out
To remove or limit the use of your name and address from BroadStar mailing lists, contact us in writing (Customer Service, BroadStar Communications, 3965 Investment Lane, STE A5, West Palm Beach, FL 33404) or by phone at 561-472-5022. Include your name, address, account number, daytime phone, and your request. The written request should be signed by the subscriber of record; for joint accounts, a request by one party applies to the entire account; for multiple accounts, identify each account.
10) Data Retention
BroadStar retains most or all PII collected while you are a subscriber. After account termination—and once the purpose for collection is fulfilled—we will make a reasonable attempt to destroy information not required to be retained for legal, tax, compliance, or legitimate business purposes.
11) Access, Review, and Correction
Upon reasonable notice, you may examine and obtain copies (at your cost) of information relating to your account at a BroadStar office during regular business hours. To arrange inspection, contact us by mail or 561-472-5022; allow a reasonable time for us to locate/prepare the information and schedule an appointment. We will permit inspection only of records containing your information. We will correct records upon a reasonable showing that any information is inaccurate.
12) Enforcement and Remedies
You may enforce the Cable Privacy Laws’ limitations on collection and disclosure of PII through a civil action under federal law, in addition to any other rights and remedies available under federal or applicable state law.
13) Annual Notice; Policy Changes; Your Choices
As required by law, we will provide annual notice of this Policy to subscribers. We may modify this Policy at any time. We will notify customers of material changes by written or electronic mail or other methods permitted by law. If changes are unacceptable, you have the right to cancel your Service. Continuing to use the Service after notice of modification constitutes your acceptance of the changes.
14) Contact Us
• Mail: BroadStar Communications, Customer Service, 3965 Investment Lane, STE A5, West Palm Beach, FL 33404
• Phone: 561-472-5022
• Website: www.broadstar.com
Website Terms of Use (High-Level Summary)
By using any BroadStar Site, you agree to that Site’s Terms of Use, which we may update effective upon posting. We may deny access at our discretion for any reason, including violations of terms. Linked sites affiliated with BroadStar may have different or additional terms; by accessing those sites, you agree to abide by their terms. Please also read the Visitor Agreement at www.broadstar.com/broadstar-terms-conditions. If you do not agree with any Terms of Use, do not use the Site.
Notes / Provenance: This rewrite preserves all customer rights, opt-outs, monitoring notices, HOA/bulk administration rules, legal bases, addresses, phone numbers, retention/access/correction provisions, enforcement rights, and the website terms and AUP references contained in your uploaded policy.