BroadStar Protection Plan
Broadstar Protection Plan (BSPP) Avoid Unexpected Service Charges
If technical issues related to BroadStar equipment or wiring are identified by BroadStar’s Tech Squad, rest assured it can be repaired at no charge. The BroadStar Protection Plan (BSPP) is a small monthly maintenance charge that protects you from unexpected Service Call Fees. Instead of receiving a high bill for having a BroadStar Technician visit your home to complete the maintenance and/or repairs listed below, your charges will remain constant. Please read this entire document for more information on what services and repairs ae included within the BroadStar Protection Plan.
What if issues stem from YOUR personal equipment or wiring?
Service calls and work unrelated to BroadStar’s wiring or services can set you back at least $40 per hour for labor plus the cost of parts!
Total Home Protection
BroadStar Service Protection Plan includes:
- Repairs to Internal Wiring including cables and wiring running to your home, within your home and from wall plates to equipment.
- Parts such as replacement fittings, splitters, splices, jacks, amplifiers (covers labor charges only) and cables regardless of initial installer or manufacturer.
- Equipment Troubleshooting including issues caused by faulty TVs, VCRs, DVD players, computers, routers and other devices. BroadStar does not have complete working knowledge of all devices nor guarantee of resolution.
- Customer Support providing in-home demos on using remote controls, digital set-top boxes, choosing TV inputs and other BroadStar-supplied devices.
Plan Terms and Conditions
Not Covered with BSPP
Cables or wiring that do not carry BroadStar services are not covered. Inaccessible wiring is not covered, however, BroadStar will attempt to re-run cables externally to resolve service issues. Installation of internal wiring is not covered. However, it can be done at your request and is subject to additional parts and labor charges.