BroadStar Protection Plan

Sometimes the problem isn’t the network. A damaged cable, wiring issue, disconnected device, incorrect setting, or problem with equipment inside your home can result in a technician visit—and without protection, that visit may come with an additional service charge.

Extra peace of mind for just $5.99/month.

The BroadStar Protection Plan helps protect you from unexpected
service-call charges by covering eligible technician visits,
troubleshooting, and repairs to standard in-home wiring associated
with your BroadStar services.

Add the BroadStar Protection Plan to your account and know that when something goes wrong, help is only a call away.

Just $5.99/month

What’s Covered?

Technician Service Visits

If a BroadStar technician needs to come to your home to diagnose an issue with your Internet, TV, or Phone service, eligible service-call and labor charges are covered under the Protection Plan. That includes situations where the problem ultimately turns out to be inside your home rather than with the BroadStar network.

Standard In-Home Wiring

The plan covers diagnosis and eligible repairs to accessible, existing wiring used to deliver BroadStar services inside your home, including:

Coaxial and Ethernet cabling used for BroadStar services
Standard connectors and fittings
Splitters and splices
Wall plates and jacks
Jumper cables between a wall outlet and BroadStar equipment

Help Using Your BroadStar Service

Sometimes nothing is broken — you just need a little help. Eligible in-home assistance with BroadStar services and equipment may include:

Connecting BroadStar equipment
Understanding basic equipment operation
Selecting the correct TV input
Basic remote or set-top box assistance
Basic service-related setup and troubleshooting

Troubleshooting Equipment & Connections

Not sure whether the problem is your Internet connection, television, router, or something that was accidentally disconnected? The BroadStar Protection Plan covers eligible technician visits to diagnose service-related problems involving equipment and connections inside your home. Examples may include:

A cable or device was accidentally disconnected
Your television is set to the wrong input
Equipment has been moved or connected incorrectly
A router or other device is interfering with your service
A customer-owned device is causing a connectivity problem
A technician is needed to determine whether the issue is with your equipment or BroadStar service

If the issue turns out to be caused by customer-owned equipment, the eligible diagnostic service visit is still covered. Repair or replacement of customer-owned equipment itself is not included.

What’s not Covered?

The BroadStar Protection Plan is designed to cover eligible service visits and standard maintenance. It is not an insurance policy and does not cover major construction, new installations, or repair of customer-owned electronics. The plan does not cover:

Repair or replacement of customer-owned televisions, computers, routers, streaming devices, phones, audio equipment, or other personal electronics
Installation of new outlets, jacks, or wiring
Relocation of existing outlets, wiring, or equipment for cosmetic or convenience purposes
Running or fishing new wiring through walls, ceilings, attics, or other inaccessible areas
Electrical wiring or electrical repairs
Wiring unrelated to BroadStar services
Pre-existing conditions or problems
Initial installation charges
Service reconnection related to nonpayment or account suspension
Damage caused by fire, flooding, natural disaster, vandalism, intentional damage, or gross negligence
Lost or stolen equipment
Certain new or replacement fiber drops, fiber runs, or other specialty wiring work

Additional charges may apply for replacement of BroadStar-owned equipment that has been lost, intentionally damaged, or physically damaged beyond normal use.

Protection Without the Surprise Service Bill

Without a Protection Plan, a technician visit may result in a service-call charge when the issue is determined to be related to wiring, equipment, connections, or setup inside your home. With the BroadStar Protection Plan, eligible service visits and repairs are covered for only:

$5.99/month

That means fewer unexpected charges—and the peace of mind of knowing that when something isn’t working, BroadStar is here to help.

Add the BroadStar Protection Plan Today

Contact BroadStar Customer Service to add the Protection Plan to your account.

FAQs

What happens if the problem turns out to be my own equipment?

Your BroadStar Protection Plan covers the eligible technician visit to diagnose the issue, even when the problem is ultimately traced to customer-owned equipment or the way equipment has been connected. The plan does not cover the cost of repairing or replacing customer-owned equipment.

Does the plan cover wiring inside my home?

Yes. Eligible repairs to accessible, existing wiring used to deliver your BroadStar services are covered. New wiring installations, new outlets, wall fishing, and certain new or replacement fiber runs are not included.

What if I accidentally disconnected something or changed a setting?

Eligible technician visits resulting from incorrect connections, equipment setup, or similar user-related issues are covered under the Protection Plan.

Does the plan cover my TV, computer, or personal router if it breaks?

No. BroadStar can help diagnose whether your personal equipment is causing the service issue, but the Protection Plan does not cover repair or replacement of customer-owned electronics.

Can I cancel the Protection Plan?

The BroadStar Protection Plan is an optional monthly service. Cancellation and re-enrollment are subject to the applicable Protection Plan terms and conditions.

The BroadStar Protection Plan is an optional monthly service available to eligible residential customers. Coverage is subject to applicable terms and conditions. Certain repairs, equipment replacement, parts, fiber work, new installations, and other services may result in additional charges. BroadStar reserves the right to modify plan pricing, coverage, and terms upon applicable notice.