Will our HOA fees increase?

• Please contact your HOA for this information

May I opt out of one, or all, bulk services provided by BroadStar and avoid the HOA fee increase?

• Unfortunately, if you prefer not to use the bulk service you will still experience the HOA fee increase.

What internet service will we be getting?  

• Each unit will receive up to 1 Gig through a fiber gateway.   This speed exceeds that of all providers presently servicing the residents.    
• A Zyxel AX5700 will be installed in each unit. This is a WiFi 6 AX Standard device with four ports for hardwired connections.

Is there a monthly charge for the internet, and if so, what is the amount?

• The internet is included in your HOA fees, you will not receive a separate invoice from BroadStar unless you require Business Class speed upgrades.

Will the speed of up to 1 Gig be available to all of my devices?

• Speed may be limited on older devices that cannot support up to 1 Gig.  You may have older wireless cards in laptops, computers, and game consoles that can only receive up to 100Mpbs. 
• When performing a speed test on any device you should perform two independent tests.   Using your internet browser please search “speed test” and select any pair of the most popular free internet speed measuring services.  We typically use Speed Test by Ookla or Fast.com. 
• A hardwired ethernet connection should always be used to run speed tests.  This will give the most accurate result of how fast your connection can be.

Will the number of devices slow down my connection speed?

• You should not experience any decrease in performance.

Is there a data limit, or slow down for high-use residents?

• You will not have a data limit, nor do we throttle services.