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PELICAN WAY

TV & INTERNET | BUNDLE PACKAGES

Ask about adding more Whole Home Cloud DVR Storage Hours!

Interested in our VoIP Phone Services? Contact BroadStar for more details.

“Gold Favorites”
Bundle Package

  • 200+ HD/Digital Channels
  • Up to 2GB Internet (Cumulative)
  • 1 Fiber Wireless Gateway
  • 2 TV Streaming Devices
  • 4 TV Streams
  • 1 Streaming App
  • Whole Home Cloud DVR
  • Live TV Replay

price per month:

Included

ADDITIONAL WIFI EXTENDERS

WiFi Mesh Extender

WIFI EXTENDERS

  • WiFi-6 AX Extender
  • Up to 2GB WiFi
  • Extra 1GB Hardline Port
  • AI-Driven Device Control

price per month:

+$10

ADD EXTRA TV STREAMS & DEVICES

BroadStar IPTV Amazon 4K Firestick
BroadStar-IPTV-App-Tile-SMARTV

EXTRA STREAM &
4K FIRESTICK

  • Additional Stream
  • 4K UHD Firestick Device
  • Alexa Voice Remote
  • Concurrent Stream Ability
  • Cloud DVR Access
  • On-Demand Access

    UPGRADE your FIRESTICK 
    to a BroadStar Streambox
    with 10-key Backlit Voice
    Remote for only $5/month 
    (additional stream not included)

price per month:

+$10

BroadStar Streaming Set Top Box
BroadStar-IPTV-App-Tile-SMARTV

EXTRA STREAM &
SET TOP BOX 
WITH 10-KEY
 
REMOTE AND VOICE CONTROL

  • Additional Stream
  • 10-Key Voice Remote
  • Concurrent Stream Ability
  • Cloud DVR Access


    UPGRADE
     your FIRESTICK 
    to a BroadStar Streambox 
    with 10-key Backlit Voice
    Remote for only $5/month 
    (additional stream not included)

price per month:

+$15

PREMIUM CHANNEL PACKAGES

HBO BroadStar Florida TV

HBO Movie
Channels

  • HBO
  • HBO 2
  • HBO COMEDY
  • HBO FAMILY
  • HBO LATINO EAST
  • HBO LATINO WEST
  • HBO SIGNATURE EAST
  • HBO SIGNATURE WEST
  • HBO WEST
  • HBO ZONE EAST
  • HBO ZONE WEST

price per month:

+$17

Cinemax package

CINEMAX Movie
Channels

  • CINEMAX
  • ACTIONMAX
  • FIVESTARMAX
  • MAXLATINO
  • MOREMAX
  • MOVIEMAX
  • OUTERMAX
  • THRILLERMAX
  • INDIEPLEX
  • MOVIEPLEX
  • RETROPLEX

price per month:

+$13

BroadStar Showtime Movie Channels Pack

SHOWTIME Movie
Channels

  • FLIX
  • SHOWTIME
  • SHOWTIME 2
  • SHOWCASE
  • SHOEXTREME
  • SHOFAMILY 
  • SHONEXT
  • SHOWOMEN
  • SHOXBET
  • THE MOVIE CHANNEL
  • THE MOVIE CHANNEL XTRA

price per month:

+$10.99

BroadStar Starz Movie Package

STARZ Movie Channels

  • STARZ
  • STARZ CINEMA
  • STARZ COMEDY
  • STARZ EDGE
  • STARZ IN BLACK
  • STARZ KIDS & FAMILY

price per month:

+$9

Broadstar Starz Encore Movie Channels Pack 11-20

STARZ/Encore Movie Channels

  • STARZ ENCORE
  • STARZ ENCORE ACTION
  • STARZ ENCORE BLACK
  • STARZ ENCORE CLASSIC
  • STARZ ENCORE ESPANOL
  • STARZ ENCORE SUSPENSE
  • STARZ ENCORE WESTERNS

price per month:

+$9

EXTRA CLOUD DVR SPACE

Florida TV Provider 2021

Add 25 Hour
Cloud DVR Block

  • Additional 25 Hours
  • Multiple Blocks Available
  • Access Remotely

price per month:

+$5

VoIP PHONE PACKAGES

BroadStar VoIP Phone Service Packages

Home Phone

  • VoIP Phone Service
  • Unlimited Calling
  • Great features
  • Internet Required

price per month:

$30

* All prices subject to change. VoIP Phone services require an active BroadStar Internet activation and a working home telephone. Internet speeds tested while using Wifi or mutiple devices may display slower speeds. Please contact a BroadStar Customer Service Representative with any questions or concerns.

FREQUENTLY ASKED QUESTIONS

 

Who is BroadStar and what is happening?

BroadStar is the Internet and TV service provider that will soon become the service provider of choice for your community! We will be providing both Fiber Internet, as well as TV Streaming services to each resident at Pelican Way as part of your HOA bulk service starting prior to the Fall of 2024.

 

How do I stay informed?

Please provide your address and contact information to receive a weekly update from BroadStar on our progress.

When will BroadStar service become available to our community?

You may have already noticed crews digging and laying conduit/fiber.  We anticipate construction to be completed by the end of July.  We are on target to have installations at the beginning of August to be active prior to your Comcast disconnection date of 8/24/24.

What equipment is being installed into my home?

BroadStar will place a Standard Wireless Access Point (TP-Link) on the ceiling in a centrally located area in your home.  You will also receive 2 Amazon Fire TV Sticks or BroadStar Stream Boxes.

What if I am not home during the installation of these services?

You will not need to be home during most of the installation process, and in fact we anticipate most residents will not be there.  We are working with your HOA President to care for Internet installation in your absence.  When you are planning to return please contact BroadStar and we will schedule Video installation when you are here.

May I opt out of bulk BroadStar?

BroadStar will be the bulk Video and Internet provide to the community  once Comcast’s bulk services end. Comcast bulk services will be discontinued in August 2024. If you prefer to keep Comcast, you may opt out of bulk video service and remain as a retail customer with Comcast; however, please note that you will have to pay Comcast directly for your retail services after August 2024 if you decide to stay with them.

Why do you need my email address?

BroadStar will provision equipment for each unit using the email address provided. Absent an email address we are unable to install service in your home. We are contractually prohibited from using your email address for purposes other than BroadStar specific service notifications and account related communications. We do not release your email address or telephone number to any external parties.

I am a seasonal resident, will I need to suspend my service when I am away?

At your discretion you may suspend any optional upgraded or additional services purchased directly through BroadStar. TV and Internet Service provided through the HOA bulk agreement need not be suspended.

What internet service are we receiving?

Each unit is receiving up to 2GB (2,000 mbps) internet speed through BroadStar’s Fiber-Optic Gateway device. This speed exceeds the current offering of all other providers presently available to your community.

Is there a monthly charge for the internet, and if so, what is the amount?

The 2GB (2,000 mbps) Internet Speed is included within your current HOA fees. Residents will not receive a separate invoice from BroadStar for internet services unless they request upgraded services and/or add WiFi Range Extenders to their homes.

Will the speed of up to 2GB be available to all of my devices?

Keep in mind, the 2GB represents the cumulative speed that is available for ALL of your devices, and there isn’t likely to be any need to have 2GB dedicated to just one device. Speed may be limited on older devices that cannot support up to 2GB (2,000 mbps). Some residents may have older wireless cards in devices such as older laptops, computers, and game consoles that can only receive up to 100 to 200 mpbs connections on average. 

When performing an Internet Speed Test on any device, it is best practice to perform two independent tests. Using your internet browser please search “speed test” and select any of the most popular free internet speed measuring services. We typically use Speed Test by Ookla or Fast.com. You can expect to see speeds between 200 to 400 megs, on average, while using WIFI.  A Hardwired Ethernet Connection should always be used to run an accurate speed test on your network. Wifi speeds may vary based on local environment and other home network variables.

Will the number of devices slow down my connection speed?

You should not experience any decrease in performance.

What TV service will we be getting?

Your HOA has selected BroadStar’s Gold Favorites as the bulk service, which includes over 200 IP video and music channels. IPTV is video service delivered over fiber optic connections producing the highest picture and sound quality possible. Additionally, advanced features such as up to 2-Day replay ability are included, as well as 25 hours of Whole Home Cloud Based DVR. Upgrade options will be available for those interested in subscribing to additional premium programming options including additional 25 hour blocks of Whole Home Cloud DVR and channels not in the bulk line-up.

How will “we” learn how to use the new video service?

We know change can be a bit scary to some and we will do everything to assist with the transition. Our team will be onsite with products and a demo lab. Our technicians will assist you when placing the devices in your home. You can also schedule personalized training at no additional charge. We also have US based call centers ready for your calls and will be happy to assist you over the phone!

I already have a Fire TV Stick, may I use that instead of a BroadStar Fire TV Stick?

While you can use your own firestick, we will provide our own Fire TV Stick to access BroadStar IP Video. BroadStar’s devices are “flashed” (provisioned) specifically for your home address before placement to allow you access to our network and service. If you have your own firestick, it is recommended that you use those on any of your other TVs (such as a TV in a guest room or in the kitchen). Keep in mind that, while you can download and watch BroadStar TV on your personal firestick, the maximum number of TVs that can play BroadStar TV simultaneously is four or five, depending on your communities contract.

I have a ROKU device, may I use that in place of the Fire TV Stick?

BroadStar service is not available with a ROKU. You may continue to use your ROKU as you do today but will need our device to access BroadStar service.

What happens if I do NOT take 2 streaming devices initially?

Up to  2 streaming devices are included within your community’s bulk contract. Having less than your 2 contracted streaming devices installed at activation will NOT remove your eligibility to receive them at a later date.

I have more than 2 televisions, what are my upgrade options?

BroadStar will have additional devices available for residents to stream concurrently to all of their TVs, including the Amazon 4K Fire Stick. Up to 2 streaming devices are included within your community’s bulk contract, and additional devices with streams are available for an additional monthly charge.

What video features are available?

Your HOA Contract also includes BroadStar’s 2-Day Replay feature, allowing you to watch up to 48 hours of past live television programming without the need for DVR.

What is the 2-Day Replay feature?

This is a feature you will love, where available. When on the channel guide you can “Replay” in real time and watch programs that have aired up to 48 hours previously. If you missed the beginning of a show you can back up and start from the beginning. If you missed a show yesterday you can locate it by using the back arrow and watch it from the beginning as well.

Can I increase the DVR Recording Space?

You may add additional space as an upgrade for $5 /month for 25 hours of recording time.