May I opt out of bulk BroadStar?

BroadStar service is available to all residents of Muirfield.   We will be the bulk Video provider to the community.  Comcast bulk services will be discontinued at the end of December 2023.   You may opt out of bulk video service and remain as a retail customer with your current provider.

What internet service is available?

WIRED CONNECTIONS: A single device connected directly to the Fiber Wireless Gateway device via ethernet cable will receive up to 1GB per second. Speeds may vary per device when multiple connections are active (Including Wireless Connections).

WIRELESS CONNECTIONS: Devices connected via your BroadStar Wireless Network (NOT via Ethernet Cable) will also receive up to 1GB per second.

**NOTE** Ethernet and Wireless hardware varies per device, and per model of device. Older equipment (IE: Smart Phones, Laptops, Desktop Computers, Tablets, etc…) may not be able to receive the full data speed BroadStar is delivering to your home. Please make sure to refer to the manufacturer and/or user manual for your specific internet capable device for full details.

Is the speed of up to 2GB per second available to all of my devices?

You may have older wireless cards in laptops, computers, and game consoles that can only receive up to 100Mpbs. BroadStar is not responsible for upgrading any consumer device within your home to receive your maximum contracted data speeds.

When performing a speed test on any device, you should perform two independent tests. Using your internet browser please search “speed test” and select any pair of the most popular free internet speed measuring services. We typically use Speed Test by Ookla or Fast.com. Please run the test through a Miami connection.  A hardwired ethernet connection should always be used to run speed tests. This will give the most accurate result of how fast your connection can be.

Is there a data limit, or slow down for high use residents?

You will not have a data limit, nor do we throttle services to your property.

What TV service is available?

Your COA has selected BroadStar’s “The Favorites” channel package as your community’s bulk service, which includes 200+ live streaming high-definition video and music channels.

IPTV is video service delivered over BroadStar’s network, producing the highest picture and sound quality possible for your home.

Additionally, advanced features such as Cloud DVR and 2-Day Replay ability are included:

• You will have 50 Hours of Whole Home Cloud DVR storage
• Live TV Replay available on most channels

Upgrade options will be available for those interested in subscribing to additional premium programming options, including additional DVR recording time and channels not in the bulk line-up.

I am a seasonal resident, will I need to suspend my service when I am away?

Vacation, or seasonal service is not necessary for your bulk video. Month-to-Month Internet service may be placed on Vacation for a minimum of 2 months and a maximum of 9 months per year.

• The internet service will be suspended during the vacation period.
• Video in the home (because it runs on the home internet) will be suspended.  However, Mobile APPS will remain active during vacation hold for you to enjoy your BroadStar Video service remotely.  
• Video in the home (because it runs on the home internet) will be suspended.  However, Mobile APPS will remain active during vacation hold for you to enjoy your BroadStar Video service remotely.  
• You will retain the same password. 
• Internet can be restored instantly by calling our office when you return. 
• There is a $30 charge applied at the time you request Vacation Service be enacted.    This cares for the cost of processing AND includes the restoral of service at the Vacation end. 

You are able to put upgrades on vacation service.

I already have an Amazon Fire TV Stick , may I use that instead of a BroadStar Fire TV Stick?

You should use the Amazon Fire TV Stick (4K Max Wi-Fi 6) provided by BroadStar.   If additional streaming devices are needed you may purchase them through any retail location of choice, but please make sure you get the 4K Max Wi-Fi 6 device.   BroadStar is able to provide additional devices as a monthly rental upgrade item. 

I have a ROKU device, may I use that in place of the Fire TV Stick?

BroadStar service is not available with a ROKU. You may continue to use your ROKU as you do today, but will need our device to access BroadStar services.

I have more than 3 televisions, what are my upgrade options?

BroadStar allows residents to add more concurrent streams and streaming devices to their home by adding them as upgrades to their account.

What video features are available?

Your COA has arranged for 50 Hours of Whole Home Cloud DVR. You are able to share the stored library between the devices in your home. You can record in one room and watch the program in another.

Can I increase the recording space?

Additional blocks of 25 Hours Cloud Recording Time can be added to your account for an additional $5 per month. 

What is the Live Replay feature?

This is a feature you will love. When on the channel guide you can “Replay” in time and watch programs that have aired in the previous 24 to 48 hours. If you missed the beginning of a show you can restart from the beginning. If you missed a show yesterday you can locate it by using the back arrow and watch it from the beginning. Most channels permit Replay, however the amount of look-back time is controlled by the broadcaster.

Why don’t I see BroadStar as a listed provider when downloading TV apps?

Some smart TV applications ask for you to choose your provider when downloading. BroadStar is not currently listed as a provider in these spaces, and is in the process of registering to be. BroadStar may be available to choose as a listed service provider in the next quarter.