May I opt out of one, or all, bulk services provided by BroadStar?

Yes, and No. We cannot force you to use BroadStar service, however the HOA have granted us the exclusive right to be the Internet and Video service provider to all units in your community.

What internet service does BroadStar provide to residents at Martinique?

Each unit receives up to 2GB per second internet through a Fiber Wireless Gateway device.

WIRED CONNECTIONS: A single device connected directly to the Fiber Wireless Gateway device via ethernet cable will receive up to 2GB per second. Speeds may vary per device when multiple connections are active (Including Wireless Connections).

WIRELESS CONNECTIONS: Devices connected via your BroadStar Wireless Network (NOT via Ethernet Cable) will receive up to 1GB per second.

**NOTE** Ethernet and Wireless hardware varies per device, and per model of device. Older equipment (IE: Smart Phones, Laptops, Desktop Computers, Tablets, etc…) may not be able to receive the full data speed BroadStar is delivering to your home. Please make sure to refer to the manufacturer and/or user manual for your specific internet capable device for full details.

Will the speed of up to 2GB per second be available to all of my devices?

You may have older wireless cards in laptops, computers, and game consoles that can only receive up to 100Mbps. BroadStar is not responsible for upgrading any consumer device within your home to receive your maximum contracted data speeds.

When performing a speed test on any device, you should perform two independent tests. Using your internet browser please search “speed test” and select any pair of the most popular free internet speed measuring services. We typically use Speed Test by Ookla or Fast.com. A hardwired ethernet connection should always be used to run speed tests. This will give the most accurate result of how fast your connection can be.

Is there a data limit, or slow down for high use residents?

You will not have a data limit, nor do we throttle services to your property.

What TV service do we receive under the bulk agreement?

Your HOA has selected BroadStar’s “The Favorites” bundle package as your community’s bulk service, which includes 200+ live streaming high-definition video and music channels.

IPTV is video service delivered over BroadStar’s fiber-optic network, producing the highest picture and sound quality possible.

Additionally, advanced features such as Cloud DVR and live Replay ability are included:

• 50 hours of Whole Home Cloud DVR storage
• Live TV Replay available on most channels
• Mobile App for Viewing on Smart Devices

Upgrade options are available for those interested in subscribing to additional premium programming options including additional DVR recording time and channels not in the bulk line-up.

I am a seasonal resident, will I need to suspend my service when I am away?

Vacation, or seasonal service is not necessary for bulk video or internet. These services remain on and active all year. You are able to put upgrades on vacation service.

I have a ROKU device, may I use that in place of the Fire TV Stick?

BroadStar service is not available with a ROKU. You may continue to use your ROKU as you do today, but will need our device to access BroadStar services.

I have more than 3 televisions, what are my upgrade options?

BroadStar allows residents to add more concurrent streams and streaming devices to their home by adding them as upgrades to their account.

My current remote control can be controlled by my voice, will my new remote be a voice remote?

What video features are available?

Your HOA has arranged for 50 hours of Whole Home Cloud DVR recording space. You are able to share the stored library between the devices in your home. You can record in one room and watch the program in another.

Can I increase the recording space?

Additional blocks of 50HR Cloud Recording Time can be added to your account for an additional $5 per month. 

What is the Replay feature?

This is a feature you will love. When on the channel guide you can “Replay” in time and watch programs that have aired in the previous 24 hours. If you missed the beginning of a show you can restart from the beginning. If you missed a show yesterday you can locate it by using the back arrow and watch it from the beginning

Is BroadStar Video and Internet service available to my cabana?

Yes, please call customer service at 561-449-2387 to discuss pricing and service options.