2 Gigs of internet is now included as part of our HOA fee!
Additionally, you can now stream your TV service using the BroadStar TV service!

What is the rate that the HOA is paying on our behalf?

This is a contractual item between BroadStar and your HOA, this question can only be answered by your HOA.

Will our HOA fees increase?

Please speak with your HOA concerning your fees.

What internet service will we be getting?

Each unit will receive up to 2GB per second internet through a Fiber Wireless Gateway device. 2 Gigs of internet is now included as part of our HOA fee! Additionally, you can now stream your TV service using the BroadStar TV service! This speed exceeds that of all providers presently servicing your community. This speed is a cumulative available bandwidth designated to your home.

(Example: Up to 1GB speeds upload and download can be obtained via two different hardlined devices simultaneously, up to 500mbps can be obtained via 4 hardlined devices simultaneously, etc…)

WIRED CONNECTIONS: A single device connected directly to the Fiber Wireless Gateway device via ethernet cable will receive up to 1GB per second. Speeds may vary per device when multiple connections are active (Including Wireless Connections).

WIRELESS CONNECTIONS: Devices connected via your BroadStar Wireless Network (NOT via Ethernet Cable) will receive up to 1GB per second.

**NOTE** Ethernet and Wireless hardware varies per device, and per model of device. Older equipment (IE: Smart Phones, Laptops, Desktop Computers, Tablets, etc…) may not be able to receive the full data speed BroadStar is delivering to your home. Please make sure to refer to the manufacturer and/or user manual for your specific internet capable device for full details.

Is there a monthly charge for the internet, and if so, what is the amount?

The internet is included in your HOA fees, you will not receive a separate invoice from BroadStar unless you require Business Class or Enterprise Class speed upgrades.

Will the speed of up to 2GB per second be available to all of my devices?

You may have older wireless cards in laptops, computers, and game consoles that can only receive up to 100Mpbs. BroadStar is not responsible for upgrading any consumer device within your home to receive your maximum contracted data speeds.

When performing a speed test on any device, you should perform two independent tests. Using your internet browser please search “speed test” and select any pair of the most popular free internet speed measuring services. We typically use Speed Test by Ookla or Fast.com. A hardwired ethernet connection should always be used to run speed tests. This will give the most accurate result of how fast your connection can be.

Is there a data limit, or slow down for high use residents?

You will not have a data limit, nor do we throttle services to your property.

Can I keep my Comcast.net Email Address?

What TV service will we be getting?

Your HOA has selected BroadStar’s “The Favorites” bundle package as your community’s bulk service, which includes 200+ live streaming high-definition video and music channels.

IPTV is video service delivered over BroadStar’s fiber-optic network, producing the highest picture and sound quality possible.

Additionally, advanced features such as Cloud DVR and 2-Day Replay ability are included:

• You will have 50 hours of Whole Home Cloud DVR storage
• 2-Day Live TV Replay available on most channels

Upgrade options will be available for those interested in subscribing to additional premium programming options including additional DVR recording time and channels not in the bulk line-up.

How will “we” learn how to use the new video service?

We know change can be a bit scary to some and we will do everything to assist with the transition. Our installation technicians will provided in home training at the time we install your equipment. We also have US based call centers ready for your calls. Whether it’s via Live Training or communication with our service agents, BroadStar will make sure you get the most out of TV for your community.

I am a seasonal resident, will I need to suspend my service when I am away?

Vacation, or seasonal service is not necessary for bulk video or internet. These services remain on and active all year. You are able to put upgrades on vacation service.

I already have an Amazon Fire TV Stick , may I use that instead of a BroadStar Fire TV Stick?

You are not able to use your existing Amazon Fire TV Stick to access BroadStar IP video. Our devices are “flashed” or restricted before placement to allow you access to our network and service.

I have a ROKU device, may I use that in place of the Fire TV Stick?

BroadStar service is not available with a ROKU. You may continue to use your ROKU as you do today, but will need our device to access BroadStar services.

I have more than 2 televisions, what are my upgrade options?

BroadStar allows residents to add more concurrent streams and streaming devices to their home by adding them as upgrades to their account. Currently, the Amazon 4K MAX Fire TV Stick is listed above.

My current remote control can be controlled by my voice, will my new remote be a voice remote?

The Amazon 4K MAX Fire TV Stick comes with an Alexa enabled Voice Activated Remote Control. Simply press the bright blue Alexa button, and hold while speaking your command. Let go of the Alexa button, and watch her work her magic to return the best solution available.

What video features are available?

Your HOA has arranged for 50 hours of Whole Home Cloud DVR recording space. You are able to share the stored library between the devices in your home. You can record in one room and watch the program in another.

Can I increase the recording space?

Additional blocks of 25HR Cloud Recording Time can be added to your account for an additional $5 per month. 

What is the 2-Day Replay feature?

This is a feature you will love. When on the channel guide you can “Replay” in time and watch programs that have aired in the previous 48 hours. If you missed the beginning of a show you can restart from the beginning. If you missed a show yesterday you can locate it by using the back arrow and watch it from the beginning.

Why don’t I see BroadStar as a listed provider when downloading TV apps?

Some smart TV applications ask for you to choose your provider when downloading. BroadStar is not currently listed as a provider in these spaces, and is in the process of registering to be. BroadStar may be available to choose as a listed service provider in Q3 of 2022.

How do we sign up for installation?

We will perform pre-orders at the intro meeting on July 15th, and remaining installations will be scheduled via phone.

When should I disconnect my current service?

We recommend that you discontinue your existing service the day after we complete your installation. If you are in a term contract with your current provider we may be able to assist with having that waived. We regularly work with Comcast and AT&T on this matter. Please advise the carrier that your HOA has entered into an exclusive contract with BroadStar which prohibits other providers from operating in the community.