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BroadStar Services Offered at Emerald Isles
TV & INTERNET | BUNDLE PACKAGES


BroadStar Mobile App
200+ Digital Channels
2 Streaming Devices
- 5 Concurrent Streams
- Live TV Replay & Whole Home
Price per month
Included
Up to 5 GIG! (Hardwired cumulative speed)
Master Access Point
Great for gaming, streaming, video conferencing
Price per month
Included
EQUIPMENT UPGRADES
- Additional Stream
- 4K UHD Firestick Device
- Alexa Voice Remote
- Concurrent Stream Ability
- Cloud DVR Access
Price per month
+$10.00
- Additional Stream
- 10-Key Voice Remote
- Concurrent Stream Ability
- Cloud DVR Access
Price per month
+$15.00
PREMIUM CHANNEL PACKAGES
- HBO
- HBO 2
- HBO COMEDY
- HBO FAMILY
- HBO LATINO EAST
- HBO LATINO WEST
- HBO SIGNATURE EAST
- HBO SIGNATURE WEST
- HBO WEST
- HBO ZONE EAST
- HBO ZONE WEST
Price per month
+$17.00
- CINEMAX
- ACTIONMAX
- FIVESTARMAX
- MAXLATINO
- MOREMAX
- MOVIEMAX
- OUTERMAX
- THRILLERMAX
- INDIEPLEX
- MOVIEPLEX
- RETROPLEX
Price per month
+$13.00
- FLIX
- SHOWTIME
- SHOWTIME 2
- SHOWCASE
- SHOEXTREME
- SHOFAMILY
- SHONEXT
- SHOWOMEN
- SHOXBET
- THE MOVIE CHANNEL
- THE MOVIE CHANNEL XTRA
Price per month
+$15.00
- STARZ
- STARZ CINEMA
- STARZ COMEDY
- STARZ EDGE
- STARZ IN BLACK
- STARZ KIDS & FAMILY
Price per month
$9.00
- STARZ ENCORE
- STARZ ENCORE ACTION
- STARZ ENCORE BLACK
- STARZ ENCORE CLASSIC
- STARZ ENCORE ESPANOL
- STARZ ENCORE SUSPENSE
- STARZ ENCORE WESTERNS
Price per month
$9.00
EXTRA CLOUD DVR SPACE
- Additional 25 Hours
- Multiple Blocks Available
- 6 Month Recordings
- Access Remotely
Price per month
$5
VoIP PHONE PACKAGES
- VoIP Phone Service
- Unlimited Calling
- Great features
Price per month
$25*
*Requires ATA Device for VoIP Services. $5 cost per month included within $30 price point shown above.
* All prices subject to change. VoIP Phone services require an active BroadStar Internet activation and a working home telephone. Internet speeds tested while using Wifi or mutiple devices may display slower speeds. Please contact a BroadStar Customer Service Representative with any questions or concerns.
Avoid unexpected services charges if technical issues related to BroadStar equipment or wiring are identified by BroadStar’s tech squad, rest assured it can be repaired at no charge
Price per month
+5.99
Each home will receive a pair of fiber lines.
A small gray box will be installed on your home, with efforts to keep it hidden.
Fiber will enter through a drilled hole, sealed with silicone to prevent leaks.
The fiber connects to a switch, which then connects to the router.
Most devices will connect wirelessly from the router.
Construction will work to accommodate placement preferences where possible.
A mobile app is available for those who wish to monitor their network, showing frequency and channel details.
What are the cable length restrictions?
Standard white cables are 10 meters (about 30 feet), with longer options available. However, running cables over doors is discouraged.
Will my mirrors affect Wi-Fi performance?
Yes, large mirrors can weaken Wi-Fi signals. If needed, an extender can be provided to improve coverage.
What happens to old boosters and Comcast equipment?
All old boosters will be removed. If you have Comcast equipment, return it to avoid additional charges.
How many streams and devices can I use?
The service includes 5 simultaneous streams across 2 devices. Additional streams can be purchased. Firestick 4K Max is recommended for additional streaming.
What happens if I need wired internet?
The fiber connects to a switch, allowing for hardwired connections (ideal for gaming or work-from-home setups.
When will construction be completed?
We have a hard deadline to complete installation to every unit we can access by 3/14. Infrastructure construction will be done well before that, possibly as early as 2/20. We will move to installations as soon as possible.
What if I have concerns about my internet coverage?
Before a technician leaves, they will ensure full Wi-Fi coverage. If weak spots are found, an extender will be provided.
How will access be handled for rental units?
Escorted entry forms will be required. Copies will be sent via a weekly update once we move to installations.
Can I keep my Comcast email address?
Yes, you can retain your Comcast.net email address even if you switch internet providers.
What about landline services?
If you prefer to keep a true landline, you will need to port your number to the incumbent provider in your area.
What is a PTE?
PTE stands for Permission to Enter, which may be required for installation in some cases.
Will my TV work with the new system?
TVs need an HDMI port to work with BroadStar’s system.
Older TVs may require an adapter, but the picture quality will be poor.
If your TV lacks an HDMI port, consider upgrading.
Can I use a Firestick or Roku?
BroadStar is currently not partnered with Roku to be added to their streaming device; this may change in the future. At this time, you will use a BroadStar-provided Streaming Device (either a Set Top Box or FireStick). You can use either on a Roku TV and access BroadStar through an HDMI Port.
You can sign up online at BroadStar.com or call Customer Service and a friendly BroadStar representative will walk you through the activation process.
You may also fax a completed activation form to BroadStar at 866-651-6097. Printed activation forms can be found in your community’s Leasing or Management Office along with other useful BroadStar information.
The activation process normally takes 3-5 business days.
Activation of new services involves creating an account and preparing any applicable equipment for installation. Once this process is completed, a BroadStar representative will contact you immediately to schedule an installation appointment with one of our technicians.
If your community is contracted with BroadStar, your building is already wired to receive BroadStar services.
BroadStar gives you the unique ability to pause your services and place your account on hold while you are away from your residence during part of the year. For details, please read BroadStar’s Vacation Mode Policy.
You can request Vacation Mode to be activated / deactivated using our Vacation Mode form available at BroadStar.com/Vacation.
Please provide prior notification of disconnection in writing via our Disconnection request form available at BroadStar.com/Disconnection Our services are typically provided on a month-to-month basis without any contractual agreement.
However, please be aware of our billing policies in regards to disconnection: Upon terminating services, you are responsible for returning all equipment (set-top boxes, modems, ATA devices, etc). If you do not return the equipment to BroadStar by the 15th of the month, you will be charged for the equipment in your next bill. If you return the equipment after the 15th of the month, please allow BroadStar up to 45 days after receiving the equipment to finalize your bill.
If there is a dispute as to whether the equipment was returned to BroadStar, please provide proof that of returned the equipment by way of a work order (if a BroadStar employee picked up the equipment or it was returned in person to one of our offices) or a shipping receipt and/or tracking number for the package that you mailed to one of our offices. If you were on autopay, your credit card will be charged for the equipment that was not returned. If proof of return is provided after your credit card has been charged for the equipment, BroadStar has up to 45 days from the time you provide proof that you returned the equipment to finalize your bill. Until your final bill is fully adjusted, BroadStar requests that you do not dispute the equipment charges with your credit card company or bank, as BroadStar will adjust your account and refund accordingly within the given timeframe.
Have questions?
Call or email our Customer Service department today.