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BroadStar Services Offered at Emerald Isles

TV & INTERNET | BUNDLE PACKAGES

  • BroadStar Mobile App

  • 200+ Digital Channels

  • 2 Streaming Devices

  • 5 Concurrent Streams





  • Live TV Replay & Whole Home

Price per month

Included

  • Up to 2GIG! (Hardwired cumulative speed)

  • Master Access Point

  • Great for gaming, streaming, video conferencing

Price per month

Included

EQUIPMENT UPGRADES

  • Additional Stream
  • 4K UHD Firestick Device
  • Alexa Voice Remote
  • Concurrent Stream Ability
  • Cloud DVR Access

Price per month
+$10.00

  • Additional Stream
  • 10-Key Voice Remote
  • Concurrent Stream Ability
  • Cloud DVR Access

Price per month
+$15.00

PREMIUM CHANNEL PACKAGES

  • HBO
  • HBO 2
  • HBO COMEDY
  • HBO FAMILY
  • HBO LATINO EAST
  • HBO LATINO WEST
  • HBO SIGNATURE EAST
  • HBO SIGNATURE WEST
  • HBO WEST
  • HBO ZONE EAST
  • HBO ZONE WEST

Price per month
+$17.00

  • CINEMAX
  • ACTIONMAX
  • FIVESTARMAX
  • MAXLATINO
  • MOREMAX
  • MOVIEMAX
  • OUTERMAX
  • THRILLERMAX
  • INDIEPLEX
  • MOVIEPLEX
  • RETROPLEX

Price per month
+$13.00

  • FLIX
  • SHOWTIME
  • SHOWTIME 2
  • SHOWCASE
  • SHOEXTREME
  • SHOFAMILY 
  • SHONEXT
  • SHOWOMEN
  • SHOXBET
  • THE MOVIE CHANNEL
  • THE MOVIE CHANNEL XTRA

Price per month
+$10.99

  • STARZ
  • STARZ CINEMA
  • STARZ COMEDY
  • STARZ EDGE
  • STARZ IN BLACK
  • STARZ KIDS & FAMILY

 

Price per month
$9.00

  • STARZ ENCORE
  • STARZ ENCORE ACTION
  • STARZ ENCORE BLACK
  • STARZ ENCORE CLASSIC
  • STARZ ENCORE ESPANOL
  • STARZ ENCORE SUSPENSE
  • STARZ ENCORE WESTERNS

Price per month
$9.00

EXTRA CLOUD DVR SPACE

  • Additional 25 Hours
  • Multiple Blocks Available
  • 6 Month Recordings
  • Access Remotely

Price per month
$5

VoIP PHONE PACKAGES

  • VoIP Phone Service
  • Unlimited Calling
  • Great features

Price per month

$25*


*Requires ATA Device for VoIP Services. $5 cost per month included within $30 price point shown above.

* All prices subject to change. VoIP Phone services require an active BroadStar Internet activation and a working home telephone. Internet speeds tested while using Wifi or mutiple devices may display slower speeds. Please contact a BroadStar Customer Service Representative with any questions or concerns.

Avoid unexpected services charges if technical issues related to BroadStar equipment or wiring are identified by BroadStar’s tech squad, rest assured it can be repaired at no charge

Price per month
+5.99

What is IPTV?
 
IPTV stands for Internet Protocol TV, which allows television services to be delivered via the internet rather than traditional cable or satellite.
 
What type of Wi-Fi is provided?
 
The system includes tri-band Wi-Fi with AX technology. If you have devices that only work on 2.4 GHz, a technician can temporarily disable the other bands for setup.
 
How can I monitor my network?
 

A mobile app is available for those who wish to monitor their network, showing frequency and channel details.

How many streams and devices can I use?

The service includes 5 simultaneous streams across 2 devices. Additional streams can be purchased. Firestick 4K Max is recommended for additional streaming.

What happens if I need wired internet?

The fiber connects to a switch, allowing for hardwired connections (ideal for gaming or work-from-home setups).

What if I have concerns about my internet coverage?

Before a technician leaves, they will ensure full Wi-Fi coverage. If weak spots are found, an extender will be provided.

What about landline services?

If you prefer to keep a true landline, you will need to port your number to the incumbent provider in your area.

Will my TV work with the new system?

  • TVs need an HDMI port to work with BroadStar’s system.

  • Older TVs may require an adapter, but the picture quality will be poor.

  • If your TV lacks an HDMI port, consider upgrading.

Can I use a Firestick or Roku?

BroadStar is currently not partnered with Roku to be added to their streaming device; this may change in the future. At this time, you will use a BroadStar-provided Streaming Device (either a Set Top Box or FireStick). You can use either on a Roku TV and access BroadStar through an HDMI Port.

Can I keep my Comcast.net email?

As a former Xfinity customer, you can still use your Comcast.net email address if you logged into your account in the 90 days prior to disconnecting your service. Your email account will remain active as long as you access it at least once every nine months.
 
How do I sign up for BroadStar services?

You can sign up online at BroadStar.com or call Customer Service and a friendly BroadStar representative will walk you through the activation process.

You may also fax a completed activation form to BroadStar at 866-651-6097. Printed activation forms can be found in your community’s Leasing or Management Office along with other useful BroadStar information.

I live at my residence part of the year. What is your vacation mode policy?

BroadStar gives you the unique ability to pause your services and place your account on hold while you are away from your residence during part of the year. For details, please read BroadStar’s Vacation Mode Policy.

You can request Vacation Mode to be activated / deactivated using our Vacation Mode form available at BroadStar.com/Vacation.

How do I cancel my BroadStar service?

Please provide prior notification of disconnection in writing via our Disconnection request form available at BroadStar.com/Disconnection Our services are typically provided on a month-to-month basis without any contractual agreement.

However, please be aware of our billing policies in regards to disconnection: Upon terminating services, you are responsible for returning all equipment (set-top boxes, modems, ATA devices, etc). If you do not return the equipment to BroadStar by the 15th of the month, you will be charged for the equipment in your next bill. If you return the equipment after the 15th of the month, please allow BroadStar up to 45 days after receiving the equipment to finalize your bill.

If there is a dispute as to whether the equipment was returned to BroadStar, please provide proof that of returned the equipment by way of a work order (if a BroadStar employee picked up the equipment or it was returned in person to one of our offices) or a shipping receipt and/or tracking number for the package that you mailed to one of our offices. If you were on autopay, your credit card will be charged for the equipment that was not returned. If proof of return is provided after your credit card has been charged for the equipment, BroadStar has up to 45 days from the time you provide proof that you returned the equipment to finalize your bill. Until your final bill is fully adjusted, BroadStar requests that you do not dispute the equipment charges with your credit card company or bank, as BroadStar will adjust your account and refund accordingly within the given timeframe.

Have questions?

Call or email our Customer Service department today.