Menu Close

BRIGADOON CONDOMINIUM

TV & INTERNET | BUNDLE PACKAGES

Ask about adding more Whole Home Cloud DVR Storage Hours!

Interested in our VoIP Phone Services? Contact BroadStar for more details.

“The Favorites”
Bundle Package

  • 200+ HD/Digital Channels
  • 1 GIG Internet
  • 1 Dual-Band Fiber Wireless Gateway
  • 1 WIFI Extender 
  • 3 TV Streaming Devices
  • 1 Streaming App
  • Whole Home Cloud DVR
  • 3-Day Live TV Replay
  • Voice Activated Remote

price per month:

Included

ADDITIONAL WIFI EXTENDERS

BroadStar Super Pod Wifi 6

WIFI EXTENDERS

  • WiFi-6 AX Standard Pod
  • Up to 1Gig
  • Extra 1GB Hardline Port

price per month:

+$10*

* First WiFi Extender included in Bundle Package.

ADD EXTRA TV STREAMS & DEVICES

BroadStar IPTV Amazon 4K Firestick
BroadStar-IPTV-App-Tile-SMARTV

EXTRA STREAM &
4K FIRESTICK

  • Additional Stream
  • 4K UHD Firestick Device
  • Firestick Voice Remote
  • Concurrent Stream Ability
  • Cloud DVR Access
  • On-Demand Access

    UPGRADE your FIRESTICK 
    to a BroadStar Streambox 
    with 10-key Backlit Voice
    Remote for only $5/month 
    (additional stream not included)

price per month:

+$12.99

BroadStar Streaming Set Top Box
BroadStar-IPTV-App-Tile-SMARTV

EXTRA STREAM &
SET TOP BOX 
WITH 10-KEY
 
REMOTE AND VOICE CONTROL

  • Additional Stream
  •  Streambox with Voice Control
  • 10-Key Backlit Remote
  • Concurrent Stream Ability
  • Cloud DVR Access


    UPGRADE
     your FIRESTICK 
    to a BroadStar Streambox 
    with 10-key Backlit Voice
    Remote for only $5/month 
    (additional stream not included)

price per month:

+$15

PREMIUM CHANNEL PACKAGES

HBO BroadStar Florida TV

HBO Movie
Channels

  • HBO
  • HBO 2
  • HBO COMEDY
  • HBO FAMILY
  • HBO LATINO EAST
  • HBO LATINO WEST
  • HBO SIGNATURE EAST
  • HBO SIGNATURE WEST
  • HBO WEST
  • HBO ZONE EAST
  • HBO ZONE WEST

price per month:

+$17

BroadStar Showtime Movie Channels Pack

SHOWTIME Movie
Channels

  • FLIX
  • SHOWTIME
  • SHOWTIME 2
  • SHOWCASE
  • SHOEXTREME
  • SHOFAMILY 
  • SHOWOMEN
  • THE MOVIE CHANNEL
  • THE MOVIE CHANNEL XTRA

price per month:

+$10.99

Cinemax package

CINEMAX Movie
Channels

  • CINEMAX
  • ACTIONMAX
  • FIVESTARMAX
  • MAXLATINO
  • MOREMAX
  • MOVIEMAX
  • OUTERMAX
  • INDIEPLEX
  • MOVIEPLEX
  • RETROPLEX

price per month:

+$13

BroadStar Starz Movie Package

STARZ Movie Channels

  • STARZ
  • STARZ CINEMA
  • STARZ COMEDY
  • STARZ EDGE
  • STARZ IN BLACK
  • STARZ KIDS & FAMILY

price per month:

+$9

Broadstar Starz Encore Movie Channels Pack 11-20

STARZ/Encore Movie Channels

  • STARZ ENCORE
  • STARZ ENCORE ACTION
  • STARZ ENCORE BLACK
  • STARZ ENCORE CLASSIC
  • STARZ ENCORE ESPANOL
  • STARZ ENCORE SUSPENSE
  • STARZ ENCORE WESTERNS

price per month:

+$9

EXTRA CLOUD DVR SPACE

Florida TV Provider 2021

Add 50 Hour
Cloud DVR Block

  • Additional 50 Hours
  • Multiple Blocks Available
  • 6 Month Recordings
  • Access Remotely

price per month:

+$5

VoIP PHONE PACKAGES

BroadStar VoIP Phone Service Packages

Home Phone

      • VoIP Phone Service
      • Unlimited Calling
      • Great features

price per month:

$30.00*

*Requires ATA Device for VoIP Services. $5 cost per month included within $30.00 price point shown above. Taxes and surcharges not included.

BroadStar Protection Plan

BroadStar Protection Plan

  • Avoid unexpected services charges if technical issues related to BroadStar equipment or wiring are identified by BroadStar’s tech squad, rest assured it can be repaired at no charge.

price per month:

+$5.99

* All prices subject to change. VoIP Phone services require an active BroadStar Internet activation and a working home telephone. Internet speeds tested while using Wifi or mutiple devices may display slower speeds. Please contact a BroadStar Customer Service Representative with any questions or concerns.

FREQUENTLY ASKED QUESTIONS

What is the rate that the COA is paying on our behalf?

This is a contractual item between BroadStar and your COA, this question can only be answered by your COA.

Will our COA fees increase?

Please speak with your COA concerning your fees.

May I opt out of one, or all, bulk services provided by BroadStar?

Yes, and No. We cannot force you to use BroadStar service, however the COA have granted us the exclusive right to be the Internet and Video service provider to all units in your community. This will be addressed in a later item.

What internet service will we be getting?

Each unit will receive up to 1GB per second internet through a Fiber Wireless Gateway device. This speed exceeds that of all providers presently servicing your community.

WIRED CONNECTIONS: A single device connected directly to the Fiber Wireless Gateway device via ethernet cable will receive up to 1GB per second. Speeds may vary per device when multiple connections are active (Including Wireless Connections).

WIRELESS CONNECTIONS: Devices connected via your BroadStar Wireless Network (NOT via Ethernet Cable) will receive up to 1GB per second.

**NOTE** Ethernet and Wireless hardware varies per device, and per model of device. Older equipment (IE: Smart Phones, Laptops, Desktop Computers, Tablets, etc…) may not be able to receive the full data speed BroadStar is delivering to your home. Please make sure to refer to the manufacturer and/or user manual for your specific internet capable device for full details.

Is there a monthly charge for the internet, and if so, what is the amount?

The internet is included in your COA fees, you will not receive a separate invoice from BroadStar unless you require Business Class or Enterprise Class speed upgrades.

Will the speed of up to 1GB per second be available to all of my devices?

You may have older wireless cards in laptops, computers, and game consoles that can only receive up to 100Mpbs. BroadStar is not responsible for upgrading any consumer device within your home to receive your maximum contracted data speeds.

When performing a speed test on any device, you should perform two independent tests. Using your internet browser please search “speed test” and select any pair of the most popular free internet speed measuring services. We typically use Speed Test by Ookla or Fast.com. A hardwired ethernet connection should always be used to run speed tests. This will give the most accurate result of how fast your connection can be.

Is there a data limit, or slow down for high use residents?

You will not have a data limit, nor do we throttle services to your property.

Can I keep my Comcast.net Email Address?

YES! You may retain your Comcast.net Email Account by continuing to log in at least once every 90 days.

What TV service will we be getting?

Your COA has selected BroadStar’s “The Favorites” bundle package as your community’s bulk service, which includes 200+ live streaming high-definition video and music channels.

IPTV is video service delivered over BroadStar’s fiber-optic network, producing the highest picture and sound quality possible.

Additionally, advanced features such as Cloud DVR and 3-Day Replay ability are included:

  • You will have 50 hours of Whole Home Cloud DVR storage
  • 3-Day Live TV Replay available on most channels
  • Mobile App for Viewing on Smart Devices

Upgrade options will be available for those interested in subscribing to additional premium programming options including additional DVR recording time and channels not in the bulk line-up.

How will “we” learn how to use the new video service?

We know change can be a bit scary to some and we will do everything to assist with the transition. Our team will be onsite with products and a demo lab to assist you. We also have US based call centers ready for your calls. Whether it’s via Live Training Events or communication with our service agents, BroadStar will make sure you get the most out of TV for your community.

I am a seasonal resident, will I need to suspend my service when I am away?

Vacation, or seasonal service is not necessary for bulk video or internet. These services remain on and active all year. You are able to put upgrades on vacation service.

What equipment is being placed into my home?

BroadStar is constantly working to improve our products and services. Our team is currently confirming the equipment included within your account, and updated information will be distributed very soon.

Residents are able to use the list of BroadStar Approved Streaming Devices listed below:

  • Amazon Fire TV Stick 4k MAX
  • Amazon 4K Fire TV Stick
  • Amino Amigo 7x

I have a ROKU device, may I use that in place of the Fire TV Stick?

BroadStar service is not available with a ROKU. You may continue to use your ROKU as you do today, but will need our device to access BroadStar services.

I have more than 3 televisions, what are my upgrade options?

BroadStar allows residents to add more concurrent streams and streaming devices to their home by adding them as upgrades to their account. Currently, the Amazon 4K MAX Fire TV Stick is listed above.

My current remote control can be controlled by my voice, will my new remote be a voice remote?

The Amazon 4K MAX Fire TV Stick comes with an Alexa enabled Voice Activated Remote Control. Simply press the bright blue Alexa button, and hold while speaking your command. Let go of the Alexa button, and watch her work her magic to return the best solution available.

What video features are available?

Your COA has arranged for 50 hours of Whole Home Cloud DVR recording space. You are able to share the stored library between the devices in your home. You can record in one room and watch the program in another.

Can I increase the recording space?

Additional blocks of 50HR Cloud Recording Time can be added to your account for an additional $5 per month. 

What is the 3-Day Replay feature?

This is a feature you will love. When on the channel guide you can “Replay” in time and watch programs that have aired in the previous 72 hours. If you missed the beginning of a show you can restart from the beginning. If you missed a show yesterday you can locate it by using the back arrow and watch it from the beginning.

Why don’t I see BroadStar as a listed provider when downloading TV apps?

Some smart TV applications ask for you to choose your provider when downloading. BroadStar is not currently listed as a provider in these spaces, and is in the process of registering to be. BroadStar may be available to choose as a listed service provider in Q1 of 2022.

How do we sign up for installation?

Our technician schedule is forthcoming. We await the confirmed hand-off date from our circuit provider. Once confirmed we will begin setting appointments for internet installation to your home. Please note that video service will be added once the transport circuit is installed.

We have established accounts for each address and will call and email residents to schedule appointments.

We anticipate completion of 20-30 installations per day.

When should I disconnect my current service?

We recommend that you discontinue your existing service the day after we complete your installation. If you are in a term contract with your current provider we may be able to assist with having that waived. We regularly work with Comcast and AT&T on this matter. Please advise the carrier that your COA has entered into an exclusive contract with BroadStar which prohibits other providers from operating in the community.

If you receive a final invoice with a termination fee please call them and advise you are in dispute of the charge.

Please forward a copy of your invoice with the termination fee highlighted to billing@broadstar.com.