What internet service will we be getting?

Each unit will receive up to 2GB per second internet through a Fiber Wireless Gateway device. This speed exceeds that of all providers presently servicing Gainesville.

WIRED CONNECTIONS: A single device connected directly to the Fiber Wireless Gateway device via ethernet cable will receive up to 2GB per second. Two devices connected directly to the Fiber Wireless Gateway via ethernet cable will receive up to 1GB per second per device (Totaling in 2GB per second). Speeds may vary per device when multiple connections are active (Including Wireless Connections).

WIRELESS CONNECTIONS: Devices connected via your BroadStar Wireless Network (NOT via Ethernet Cable) will receive up to 1GB per second.

**NOTE** Ethernet and Wireless hardware varies per device, and per model of device. Older equipment (IE: Smart Phones, Laptops, Desktop Computers, Tablets, etc…) may not be able to receive the full data speed BroadStar is delivering to your home. Please make sure to refer to the manufacturer and/or user manual for your specific internet capable device for full details.

Will the speed of up to 2GB per second be available to all of my devices?

Speed may be limited on devices that cannot support over 1GB per second. You may have older wireless cards in laptops, computers, and game consoles that can only receive up to 100Mpbs or 1GB.

When performing a speed test on any device you should perform two independent tests. Using your internet browser please search “speed test” and select any pair of the most popular free internet speed measuring services. We typically use Speed Test by Ookla or Fast.com. A hardwired ethernet connection should always be used to run speed tests. This will give the most accurate result of how fast your connection can be.

Is there a data limit, or slow down for high use residents?

You will not have a data limit, nor do we throttle services to your property.

Can I keep my previous Email Address?

Is this an investment property you are renting out?

An account will be established in your name for the address in question.   You will not receive a monthly invoice, as the Internet service fees are included in your monthly condo fees. BroadStar will place a Dual Band AX WiFi 6 Fiber Access Point in your home to deliver Internet service. We request that you provide a credit card, or submit a $100 deposit for each unit you own.  This will only be used if the Gateway is removed or damaged.  If you have provided tenant information to the Property Management Office we will establish and account for your tenant. They will not be billed for bulk Internet service, and will only receive an invoice if they subscribe to additional service options.

I am a seasonal resident, will I need to suspend my service when I am away?

Vacation, or seasonal service is not necessary for bulk. These services remain on and active all year. You are able to put any service upgrades on vacation service.

May I opt out of bulk services provided by BroadStar? 

BroadStar does not have exclusive rights to be the only Internet provider at Brandywine. We provide service to all units via the bulk agreement.   If you elect to use an alternate provider you may do so.  However, they may not use the existing fiber to, or inside the unit. They will need to install their own distribution network to service your home.