What internet service will we be getting?

Each unit will receive up to 2GB internet through a fiber gateway. This speed exceeds that of all providers presently servicing your area.

Will the speed of up to 2GB be available to all of my devices?

Speed may be limited on older devices that cannot support up to 2GB. You may have older wireless cards in laptops, computers, and game consoles that can only receive up to 100Mpbs.

When performing a speed test on any device you should perform two independent tests. Using your internet browser please search “speed test” and select any pair of the most popular free internet speed measuring services. When performing a speed test you must be sure to use a Miami base, as BroadStar services to your community are hosted out of our network core in Miami, Florida. BroadStar is not responsible for slow speed readings caused by speed tests sourced outside of Miami, Florida.

A hardwired ethernet connection should always be used to run speed tests. This will give the most accurate result of how fast your connection can be.

Will the number of devices slow down my connection speed?

You should not experience any decrease in performance.

Is there a data limit, or slow down for high use residents?

You will not have a data limit, nor do we throttle services.

Is there a credit card decline fee?

BroadStar charges a $25 penalty fee for declined credit card payment.

Is there a restoration fee due to non-payment?

BroadStar charges a $50 restoration fee to re-activate any account which has been shut off due to non-payment.

What equipment is being placed into my home?

INTERNET CUSTOMERS

A Media Converter will be installed in your utility closet. A Cat6e Wall Plate, and a Wifi-6 802.11AX Standard Access Point (POD) will be installed inside your unit. These three items work in tandem to provide internet and video service to your home.

TELEVISION CUSTOMERS

Each resident will receive 1 BroadStar Approved Streaming Device (Amazon 4K FireStick or BroadStar Stream Box). Additional TV and Internet equipment will be available for additional charges listed above.

I already have a Fire TV Stick, may I use that instead of a BroadStar Fire TV Stick?

You are not able to use your existing Fire TV Stick to access BroadStar IP Video. BroadStar’s devices are “flashed” (provisioned) specifically for your home address before placement to allow you access to our network and service. BroadStar does not currently support devices purchased via retail establishments.

I have a ROKU device, may I use that in place of the Fire TV Stick?

BroadStar service is not available with a ROKU. You may continue to use your ROKU as you do today but will need our device to access BroadStar service.

I have more than 2 televisions, what are my upgrade options?

BroadStar will have additional devices available for residents to stream concurrently to all of their TVs, including the Amazon 4K Firestick and Amazon Fire TV Cube (pricing pending). Additional devices and their streams to the included equipment within your community’s contract

My current remote control can be controlled by my voice, will my new remote be a voice remote?

The remote for the set top box and most streaming devices are voice controlled, but will need a Google (free) or Amazon (also free) account to activate them.

What video features are available?

“The Favorites” television package includes 20 hours of Whole Home Cloud DVR recording space. You are able to share the stored library between the devices in your home. You can record in one room and watch the program in another. BroadStar’s 2-Day Replay feature allows you to watch up to 48 hours of past live television programming without the need for DVR Recording. The 2-Day Replay feature does NOT take up any of your included 20 hours of DVR recording time.

Can I increase the DVR Recording Space?

You may add additional space as an upgrade for $5.00/mo.

What is the 2-Day Replay feature?

This is a feature you will love. When on the channel guide you can “Replay” in real time and watch programs that have aired in the previous 48 hours. If you missed the beginning of a show you can restart from the
beginning. If you missed a show yesterday you can locate it by using the back arrow and watch it from the beginning as well.

Do we have On-Demand access?

YES! You have access to programming for any channel in your package.

Why don’t I see BroadStar as a listed provider when downloading TV apps?

Some smart TV applications ask for you to choose your provider when downloading. BroadStar is not currently listed as a provider in these spaces, and is in the process of registering to be. BroadStar may be available to choose as a listed service provider in 2022.