What is the rate that the Co-Op is paying on our behalf?

• The Co-Op’s rate payment on your behalf is a contractual agreement between BroadStar and your Co-Op. We suggest you contact your Co-Op representatives for more information.

Will our Co-Op fees increase?

• Co-Op fees are subject to change, and we recommend you speak with your Co-Op concerning your fees.

May I opt out of bulk services provided by BroadStar?

• While you can opt out of bulk services provided by BroadStar, please note that the Co-Op has granted us the exclusive right to be the Internet service provider to all homes in your development.

Is there a monthly charge for the internet, and if so, what is the amount?

• Your Co-Op fees include internet service, and you will only receive a separate invoice from BroadStar if you require Business Class speed upgrades.

What internet service will we be getting?

For more specific information on the internet service, please refer to the site-specific service offerings.

WIRED CONNECTIONS: If you connect one device to the Fiber Wireless Gateway device using an ethernet cable, it will receive a maximum speed of 2GB per second. However, if you connect two devices to the Fiber Wireless Gateway device using ethernet cables, each device will receive a maximum speed of 1GB per second (totaling 2GB per second). Keep in mind that the speed may vary for each device when there are multiple connections active, including wireless connections.

WIRELESS CONNECTIONS: If your devices are connected to BroadStar Wireless Network (not through Ethernet Cable), they can receive speeds of up to 1GB per second.

PERMANENT RV SITES: If you own a permanent RV home, you have the option to request an extension of a 2GB Hardline to your unit.

TRANSIENT RV SITES: You can connect to 1GB Hardline internet service through Ethernet at a BroadStar Access Point located near the pedestal. Additionally, a wireless connection with a speed of 200mbps will also be available.

**NOTE** The Ethernet and Wireless hardware available on each device may differ based on its model. If you are using an older device like a Smart Phone, Laptop, Desktop Computer, Tablet, etc., it may not be able to support the full data speed provided by BroadStar. To ensure that you are fully informed, please refer to the manufacturer’s user manual for your specific internet-capable device.

What equipment is being placed in my home?

• One Wireless Access Point will be installed at permanent addresses for your convenience.

Will the speed of up to 2GB per second be available to all of my devices?

• Devices that cannot support over 1GB per second may experience speed limitations. We suggest using your internet browser to perform two independent speed tests using a hardwired ethernet connection for the most accurate results.

Will the number of devices slow down my connection speed?

• You should not experience any decrease in performance even with multiple devices connected to the internet.

Is there a data limit, or slow down for high use residents?

• There is no data limit or slowdown for high-use residents, so feel free to use our service as much as you need.

Can I keep my previous Email Address?

I am a seasonal resident, will I need to suspend my service when I am away?

• Vacation or seasonal service is not necessary for bulk. These services remain on and active all year. You can put any service upgrades on vacation service.

What TV service will we be getting?

• Our “Favorites” Streaming TV Package includes over 200 IP video and music channels, a 4K UHD Streaming Device, access to Smart App, and 2 Day Replay. Upgrade options are available for those interested in subscribing to additional premium programming options including DVR recording time and premium channels.

• Residents of Orange Harbor are going to receive BroadStar Streaming Video at no charge for November 2023, December 2023, January 2024, and February 2024. 

How will “we” learn how to use the new video service?

• We know change can be a bit scary to some and we will do everything to assist with the transition. Our team will be onsite in the clubhouse with products and a demo lab, and our technicians will assist you in placing the devices in your home. We have US-based call centers ready to take your calls, so feel free to contact us.