A Full-Time Technician Assigned To Your Community
A BroadStar employee who works at your property, knows your buildings, and is there the day a resident needs something. Assigned to your community, on our payroll, and accountable to you.
Assigned means assigned
Your technician is on our payroll and carries BroadStar credentials. They know where the MDF and IDF closets are, which riser feeds which stack, which building has the tricky elevator, and which residents prefer a call before a knock.
That familiarity compounds. In the first month they are learning the property. By the second year they are diagnosing a problem from the unit number before they pick up a toolbag.
Same-day service, because
they are already here
A resident who loses service on Tuesday morning does not wait until Friday afternoon for a four-hour window. Your technician is on site. Most issues are resolved the same day, often within the hour.
Faster resolution changes the shape of the board’s inbox. A problem solved in two hours never becomes an email to the board president. It never becomes an agenda item.
Work we own end to end
Because our technicians are employees, quality is ours to answer for. There is no handoff to a subcontractor and no gap where accountability disappears.
Your assigned technician handles:
- Move-in activations and move-out disconnects, so your management office is not fielding internet
- questions during turnover
- White-glove in-home setup, including gateway placement and device connection
- Same-day service calls
- WiFi coverage checks and mesh placement for larger or older units
- Coordination with your property staff on access, scheduling, and common-area work
- On-site support during community events and open enrollment
What residents notice
They learn the technician’s name. The person who set up their service is the same person who comes back a year later when they buy a new smart TV. For residents in 55+ and senior living communities in particular, a familiar face at the door does more for satisfaction scores than any speed tier.
Meet the person who would be assigned to your property.
Schedule a site survey and we will walk your buildings with you.