Every Call Is Answered In West Palm Beach
Our support center is staffed by BroadStar employees at our headquarters. Your community gets its own dedicated phone number that routes straight to the people who support your property.
Your community's own line
A dedicated hotline per community is a small thing that changes every call that follows. The agent who answers already knows the property, the plan, the channel lineup on the agreement, and the work that has been done there recently. The resident does not spell the community name three times or explain that they live in a building with bulk service.
Support hours:
- Monday through Saturday, 8am to midnight
- Sunday, 8am to 10pm
- Network monitoring runs around the clock,
including the hours the phones are closed
Everyone who can fix it sits in
the same building
Our support agents work down the hall from billing, dispatch, and the network operations team. A call that needs a truck becomes a scheduled truck during the same conversation. A billing question gets answered by someone who can open the account, not someone who opens a ticket for a different department.
Most issues are closed on the first call. The ones that are not get handed to a named person, not to a queue.
We watch the network before
residents call
Our NOC monitors every community continuously. When a circuit degrades or a node shows a fault, the team sees it and begins working on it before the phone rings. A meaningful share of the work happens on nights and weekends, without a single resident noticing anything went wrong.
Why boards care about a support line
Resident frustration with internet service does not stay with the internet provider. It arrives at the next board meeting.
Support quality is the single largest driver of whether a bulk agreement feels like a win to your community three years in.
A community line answered by people who know your property keeps those calls where they belong, which is with us.
What residents notice
A local number, a short hold, and a person who knows the property. Residents in our communities reach a BroadStar employee
in West Palm Beach every time they call.
See how we would support
your community.
Ask us about your dedicated community line and current response times.
Customer service: (561) 472-5022 | customerservice@broadstar.com