January 11, 2012

...What an amazing help Tracy was to me during a recent BroadStar issue. She was prompt, efficient and was able to get the problem resolved!

Cory H.

January 10, 2012

I just wanted to let you know I worked with Alicia P. she was very professional, helpful, and met my business needs. So please thank her again!!

Greg R. of Leading Apartments

December 21, 2011

I want to thank you for the excellent service you have been offer me during all this time...THANK YOU VERY MUCH!

Jose - Hearthstone Apartments

December 19, 2011

I wanted to let you know that Christine F. has been very helpful to me. A few months ago she helped me resolve a reoccurring billing problem... She's super helpful, patient and knowledgeable.

Sarah W. - Trump Plaza

December 17, 2011

I'd like to draw your attention to two of your customer service people that really deserve a "pat on the back"...both Melissa and Syema...went above and beyond to get our service installed and running. Their professional attiude and ability to solve our issues needs to be acknowledged! Please thank them for me and I'm sure for other customers who they have helped...

Dan - Huntington Lakes

December 10, 2011

John S. was very friendly and helpful and handled my request in a very professional manner.

Fritz - Huntington Lakes

December 6, 2011

I just want to tell you what a pleasant experience I had dealing with Lyndsay regarding problems with my cable and phone in Huntington Lakes, Naples, Florida. She is intelligent, professional in every way and a credit to your organization. She handled all my problems in a very efficient manner.

Donald B. - Huntington Lakes

December 1, 2011

I just wanted to let you know that today 2 residents wanted to say how helpful and knowledgeable your new tech Brian is. They were very appreciative.

Kim - Herons Glen HOA

November 28, 2011

Tracy, Thank you so very much for your help and for your follow-up. These days, it is rare to find someone as conscientious as you have been in helping me with the problem of setting up my email account...I really am impressed with your dedication. Thank you again.

Carol J.

November 28, 2011

I would like to say how pleased we were with our contact with Broadstar this past week as we had our internet connected. Tracy was very helpful and personable...Brian was very courteous and efficient when he arrived to confirm the connection.

Eunice N.

November 27, 2011

I would like to take this time to send Kudos to Roy and Alex...Please make sure these two gentlemen get rewarded for their tireless effort...

Nancy B. - The Quarters at Lady Lake

November 22, 2011

Cedric, a Broadstar technician...was more than helpful in setting up our internet and then coming back the following day to fix a couple issues we had. He was extremely professional, nice and answered every question I had. He set up our internet and then came back to fix a problem we had with our tv as well as change the location of our Modem, which proved tricky but Cedric was able to solve the issue. With my experience with technicians, I was extremely satisfied in comparison and felt Cedric went above and beyond. Thank you.

Michael L. - Bryson Square

November 11, 2011

Tisha did a fantastic job in helping me resolve my month long issue with my cable service. She was very courteous, took the time to reach out to technicians, and followed up on the process with me. I was very impressed with her diligence to provide great customer service and her routine to go above and beyond to help me out. I would like to recognize this exceptional service from Tisha. Thank you.

Howard L. - Trump Plaza

November 11, 2011

Bashair was very patient, kind and understanding...all customer service representatives should be more like him.

Zora H.

November 10, 2011

I talked to Cheryl this morning to help us update our TV equipment as we need a digital recorder added to our service. Cheryl said she would do the best she could to expedite our order. Cheryl is an asset to your organization. Thanks for your help.

Ron S. - Herons Glen

November 7, 2011

Tracy handled our situation very professionally and quickly.

Paul N. - Horizon Village

November 7, 2011

Alicia was just so amicable and empathetic to my situation [unsure about signing up for cable] that I wouldn't say no. I'm not sayin' she talked me into it but she just handled everything so smoothly and made it so easy. Then she followed up on the sale making sure everything worked to my satisfaction. I mean really? Y'all putting something in the water up there. The sale was made she didn't need to do that. Anyway Alicia sort of renewed my faith in people. I wonder if she could get something done about my water pressure in this place. Bet she could. Laughs.

John M.

November 5, 2011

I was completely satisfied with the service I received today from Alicia. She was patient, informative, knowledgeable and courteous during my conversation with her. In my humble opinion she represented your company with dignity that is appealing to customers.

Lester S. - Stoneybrook

November 4, 2011

I want to inform you of the excellent service that I received from Clinton this afternoon.

Jerry S. - Herons Glen

November 4, 2011

Tisha is a very polite, professional and caring representative. Plus, she got me a great deal on my new digital cable service!

Thomas M. - Stoneybrook

November 3, 2011

Tracy was very helpful in explaining to me how I could retrieve my monthly bill online.

Roseann P. - Huntington Lakes

October 31, 2011

Just want to comment on some real good service on my past two encounters with Broadstar people at Herons Glen in Ft. Myers. Kevin took his time to explain the use of the remote and how the new system works. He also located a problem with the phone system and eliminated a great amount of static on the line. Tina helped fine tune my TV system by explaining how to set up new added channels which I was unable to pick up.

Jim F. - Herons Glen

October 28, 2011

Just a quick note to say that Clinton provided me with exceptional customer service. He listened, acted promptly, and kept me informed along the way of what he was doing and why. I could not have expected any better service / treatment.

Brad M.

October 27, 2011

This evening...I got through to Christine F. She was wonderful, sympathetic, patient...talked me through the re-booting process and got the systems going again. I am relieved and grateful for her efforts. She has been exceptional, she must be a valuable employee and I recommend her highly.

Barbara A. - Bayshore

October 27, 2011

I would like you to know how very satisfied I am with the information and unhurried explanation your customer service employee Tracy C. gave me regarding paperless billing. My rating for her pleasantness and exceptional service is 10++ on a scale from 1-5. Her follow-up e-mail to inform me that my request was completed is appreciated also. It was indeed a pleasure working with her...My first encounter with your company was with Caryn. I never wrote but was very impressed with her assistance, too.

Pat G. - The Quarters at Lady Lake

October 25, 2011

Just wanted to send a quick message to let you know this evening I had a no hassle, no stress, and no problem conversation with Bashair H. He answered all of my numerous questions, was patient with me as I made my decisions, offered advice as to what the best package for me would be, and was an exceptional conversationalist all throughout. Overall I had a pleasurable customer service experience and wanted to share.

Joseph R. - Stoneybrook

October 25, 2011

My HD DVR is all set up. Cedric [BroadStar technician] was here today and did a great job as usual. It is so wonderful to have Cedric on site - he is always willing to do whatever is needed to make customers happy.

Amy B. - Bryson Square

October 22, 2011

I wanted to let you know the great customer service I received today from Tracy C. I felt she went above and beyond. Tracy tried everything she could to solve my problem over the phone to try to avoid having someone come out to my house. She was very patient with me as well. We could not fix the problem over the phone so Tracy got someone to come out that day. Tracy was great and I really appreciated how hard she tried to solve my problem over the phone. She was so nice.

JoAnn D. - Burnt Store Marina

October 21, 2011

...I would like to advise you of two of your very courteous and helpful employees. Christine and Melissa have always been very helpful whenever I had an issue regarding service and/or billing. Also, Melissa was a tremendous help assisting customers while working in the Huntington Lakes development, maintaining professionalism at all times. Whenever I call, both Melissa and Christine take the time to listen to my issue, explain the situation to me or make an appointment to have techincal support come to my home in a timely manner to correct the problem. I appreciate the time they dedicate to me as a customer without patronizing my concerns. Please extend my gratitude to both Melissa and Christine.

Ron P. - Huntington Lakes

October 21, 2011

Caryn did an awesome job today. She has great customer service skills...with Caryn, everything went great. Thank you.

Eileen M. - Cypress Pointe

October 20, 2011

The customer service rep, Bashair, and Dru were very helpful in getting my internet hooked up.

Paul P. - The Quarters at Lady Lake

October 19, 2011

I wanted to say I'm very satisfied with the service BroadStar provided me. Tracy C. was very helpful in assisting me to understand and get everything set up online.

John M. - Charleston Landing

October 19, 2011

The tech, Kevin, was here today to fix a problem with our splitter. He did a great job and I want to thank you for the work he did.

Ed G. - Herons Glen

October 14, 2011

Thank you Tracy for all of your help regarding the closed captioning on Channel 60. They got it fixed... I don't know who did what but your help and persistence was fabulous.

Bill S. - Burnt Store Marina

October 13, 2011

Caryn was very helpful this morning.

Lois H. - Huntington Lakes

October 12, 2011

Your customer service rep, Clinton H, deserves highest marks. He was thorough, very pleasant and professional, and I have every hope that my equipment installation will go as smoothly. You are fortunate to have Clinton on your team.

Lois H. - Herons Glen

October 3, 2011

I just finished a call with Bashair to set up my internet connection and HD TV service. I have to say it's rare I've received such a great customer service experience. He did a great job, and personalized the experience. Thanks for encouraging your reps. to take the time to treat your customers individually and personally. It's greatly appreciated.

William H. - Huntington Lakes

October 3, 2011

I would like to commend COREY for his help over the last couple of years. He always left me with the feeling of assurance that he would do his best for me as a customer. My wishes for success in any endeavor he may pursue in his future. Thank You, Corey

William S. - Stoneybrook

September 29, 2011

I just wanted to communicate that I'm very happy with the services that Broadstar has provided me and the installation process was a very satisfactory experience, Bruce was very professional and thorough.

Thank you so much for providing excellent customer service, especially Bashair and Melissa.

Elena M. - Reserve at Kanapaha

September 29, 2011

I wanted to let you know that your employee Melissa is nothing short of a miracle worker...An employee like her that not only gets the job done, but knows "how" to get the job done is an assest that you should be grateful to have.

Ralph F. - Herons Glen

September 29, 2011

Melissa in customer service was able to finally resolve our problem SATISFACTORILY!!! ...Melissa took the time needed to resolve our problem without saying "I'll get back to you." Her professionalism is a great asset to Broadstar... Kudos to Melissa

Bill F. - Huntington Lakes

September 29, 2011

I just wanted to thank you [Kashif] and thank Broadstar for helping the Gainesville Police Department yesterday. They were able to use the information you provided to recover my stolen laptop that day, and arrest the person who stole it. The police officers were really grateful that Broadstar could help them so promptly.

Bill C. - Gainesville, FL

September 27, 2011

I wanted you to know that Tracy did an excellent job even though we were cut off...she called me back.

Bill S. - Burnt Store

September 27, 2011

I wish to thank the young man, Kevin Shaw, who connected my router. He was friendly, fast, and helpful. We are looking forward to a long, good relationship with Broadstar. What a good start!

Fred and Mary M. - The Bluffs

September 25, 2011

My name is Naomi and I am a BroadStar customer...I can truly say that I am very happy with Broadstar service. The service is great!! The first day I had my service installed they were very friendly and had great customer service. They answered any and all questions I had, even at times they already knew the questions I was going to ask before I even said anything. When the installer came to my home, he explained everything to me and showed me how to use the guides and helped me set up my computer. If I had a problem or if my wireless went out, it did not matter what time it was, I just made one call and they were able to help me and walk me through everything, and if I still had a problem they had somebody out that morning. This is by far the best cable company I have had in a very long time. I tell my friends and family about this company because they are great. I give them a 10 in everything they do to make their customers happy. So if you are have second thoughts about not going with this company, then I would say you are making a big mistake. I am not only a customer, but I also tell all my residents at the community I work at about them, and they too love them. The prices beat all other cable companies. As I said my name is Naomi and I am proud to be a BroadStar customer.

September 24, 2011

The picture is very clear, better than with Comcast!

Nelson H. - The Bluffs

September 24, 2011

The picture is beautiful.

Pat A. - The Bluffs

September 22, 2011

Tisha C. was extremely nice... She was very friendly, helped me with what I needed and really went above and beyond what she needed to do. I hope there are other employees that take after Tisha.

Sean E. - Bryson Square

September 13, 2011

I am writing this to compliment you on [Kevin S.] being an employee of yours. He was polite and competent. Most of all he explained what he was doing as he went along. As with most of the techs from Broadstar I have met, he did his job and was very helpful. I believe if someone does their job well, they deserve credit; please thank him for me. And Kim, we know what an asset you are to the company. I hope you both have a fine day because you sure made mine!

Marji R. - Horizon Village

September 12, 2011

Tracy C. is absolutely a PLEASURE to work with. From day one...she has always gone out of her way to be of assistance. What a friendly and helpful person to deal with. She deserves a great big gold star!!!

Lynne P. - Herons Glen

September 5, 2011

I am very pleased with the Customer Service now... Thank you for your excellent customer service.

Kimberly Y. - The Quarters at Lady Lakes

August 26, 2011

I must write to tell you how pleased I am with the level of field service from a young man named Kevin S. He quickly diagnosed the reason for the poor quality signal and solved the problem. Indeed, he went above-and-beyond in terms of customer service. I believe the signal strength issue is solved.

Bill R. - Burnt Store Marina

August 23, 2011

Tracy C. was the zenith of courtesy, kindness and helpfulness. She makes complaints sound like apologies and is cheerful in every way. What a pleasure it must be to have found such a lady. While mentioning laurels, Bill D. is also one of your employees who you should pat on the back. He’s a prize.

John C. - Burnt Store Marina

August 22, 2011

I just wanted to send an email to sing Ms. Tina’s praises! She was very helpful this evening with the misunderstanding or miscommunication regarding my payment arrangements. Tina was understanding and assisted me with my issue. She was sympathetic to my situation and stayed on the phone with me until my issue was resolved. Just another outstanding employee at BroadStar, who went beyond her call of duty. For her great attention to my needs, I am very grateful. Thank you Tina!! You ROCK!!

Christy S. - Stoneleigh on the Lake

August 15, 2011

On Aug 9th I spoke to Tisha C. and I am very satisfied with the service she provided to me. In my opinion she is an asset to your Company.

Christine B. - Herons Glen

August 12, 2011

I would like to inform you of the awesome customer service I received today from Corey. He went above and beyond the call of customer service to help me troubleshoot my computer issue... Corey helped me setup my Outlook account so that I could use it with my other internet email accounts. He did a great job researching to assist me with the setup and the technical issues involved. I truly value his attention, time and professionalism. He gets a big thumbs up from me!! Thanks again Corey!!

Christy S. - Stoneleigh on the Lake

August 12, 2011

Tracy C. worked on my problem and solved it. It was such a pleasent experience.

Carl K. - Herons Glen

August 10, 2011

Tisha C. is a bright and shining star for your company. I have spoke to her on three different occasions. On each occasion she has been extremely knowledgeable, kind, professional, courteous and polite. She is truly an asset to your company and represents your company in a dignified manner. In my opinion if there was or is a grade higher than excellent, Tisha deserves it.

Lester S. - Stoneybrook

August 5, 2011

Fabulous :)

....

I just wanted to let you know that Tisha Coleman provided excellent service when I signed up for BroadStar. She was helpful and friendly :)

Mindi. S

August 1, 2011

Wow!!! I am very pleased with my phone contact with Broadstar today. Sean was professional, sympathetic and efficient in solving my billing problem. Thank you, Sean.

Elizabeth M. - Burnt Store Marina

July 28, 2011

Hi. I am one of your newer customers at Huntington Lakes in Naples, FL. I just wanted to write you and tell you what a pleasure it has been to interact with your customer service rep, Alicia P. She has been extremely patient & helpful whenever I have called or emailed her with questions. A nice, pleasant change from our previous cable providers.

Bob G. - Huntington Lakes

July 26, 2011

I have several occasions in the last couple of days to contact your customer service area. Gabby responded to my inquiry of needing phone information within a couple of hours with all the information -- great job. This morning I had need to call for technical services -- we were not receiving a signal on one of our TV -- the one with the set-up box. I did receive a call from a tech trying to assist over the phone, but his fix would not work. We had several techs come as promised shortly after the noon hour. It was not an easy task and took a bit of investigation on their part, but I have to say they were extremely knowledgeable and fixed the problem with the installation of a new piece of equipment (my existing one was bad). Many thanks to the great work by these techs.

Pat C. - Herons Glen

July 19, 2011

Mr. Bashair was very helpful and patient when discussing each plan of service, and went above and beyond to help. Thanks

Alvin R. - Stoneleigh Harlingen

July 13, 2011

His name was Sean K., hire more people like him and your business can only go one direction....up.

Jacob W. - Hearthstone Apartments

July 13, 2011

I just wanted to comment on my conversation today with Tracy C. It was very refreshing to be connected to a customer support representative such as Tracy. She was attentive, obviously concerned with taking care of my situation, and very thorough, making calls on the spot to resolve issues. She also had a pleasant sense of humor. It was really a pleasure talking to her.

Victoria F. - Huntington Lakes

July 8, 2011

I just want to say that I appreciated the help Alica was to me in handling my service concerns of July 7th; so quickly.....it was amazing. You have a very good associate in Alicia.

Jerry G. - Herons Glen

July 7, 2011

Josh, Joe and Jason are excellent terchnicians. Were very professional and knowledgeable. They made sure we understood the new system and were neat in appearance and manors. I am very glad to see you have these men working for you. P.S. And thanks to Kim at your local office. She was very patient and friendly when I kept changing my mind.

Gerald R. - Herons Glen

June 30, 2011

I would like to advise you that your employee Alicia handled my recent billing issue in a very efficient, professional and timely manner. She is to be commended.

Ron T. - Herons Glen

June 25, 2011

I would like to tell you about the great service I received from one of your workers, Bashair H. I was fortunate speak to Bashair. He listened to us and quickly came up with a solution. He was able to help us. My client was thrilled and so was I. It was not only the fact that he was able to help us but the fact that he listen to what we had to say and was extremely empathic and kind. This is something that is rare these days. My client and I wanted to tell you about Bashair and thank him again by telling you about our experience. We are glad there are still people like him helping people like us. Thank you.

Nancy S. and James C. - Lake Kathy

June 23, 2011

I am a new customer to BroadStar. I just wanted to let you know that your employee, Bashair, has made my experience with BroadStar so far very pleasant. He has been great and extremely helpful over the past two days at explaining your services and helping me make a decision on what service to go with. Thanks again!

Nikolett M. - Reserve at Kanapaha

June 23, 2011

Another example of good quality custom service!

Ellen E. - Herons Glen
(regarding our Customer Service Representative, Christine F.)

June 23, 2011

Jonathan, I just wanted to make you aware of the excellent service I received from Tracy C. today! She has been a pleasant introduction to Broadstar. Thank You.

John M. - Herons Glen

June 22, 2011

Good afternoon Jonathan:

I just wanted to let you know what a wonderful job Bashair is doing. He helped me schedule a service call yesterday and I found him to be very helpful and informative. He answered all of my questions fully and patiently and even reviewed my current service with your company. All in all I give him a 10 on the call.

S. S. - Hearthstone

June 21, 2011

Jonathan F. was very helpful not only explaining the bill, but was able to help me log onto Broadstar site, access my statement and explain how to get into the phone and tv/internet portion of the bill with all the drop down's. It's a pleasure to talk to someone not only knowledgable but willing to take the time to explain the unknown to a new client. Thank You!

Phyllis D. - Herons Glen

June 16, 2011

I called your company today and spoke with Tracy. She not only provided me with excellent customer service but told me information that no one else previously had. She was very thorough and a patient listener. I know how hard this is to be. I work for AT&T and deal with customers all day also. I don't normally write in to compliment people for doing what they get paid to do, but I think this is a special circumstance. Tracy is an excellent employee and you should be proud to have her represent your company. Thank you for your time and for a great employee like Tracy.

Brian H. - Stoneleigh on the Lake

June 14, 2011

I would like to let you know that I have been extremely pleased with the level of customer service I have received from Cindy.

I first contacted your company on Friday - 6/10/11. I was looking to set up new service. I was contacted by Cindy and she did a great job of guiding me through the process. She sent me the necessary paperwork and worked to get me a quick install appointment. And when I contacted her this morning with a question I had regarding my internet service work order she promptly responded and answered my question.

Customer service reps like her are a pleasure to come across. It makes this whole process a lot easier. Thank You.

Carla T. - The Columns at Pilgrim Mill

June 8, 2011

Hi Jonathan,

Thank you for the email, that is "GREAT CUSTOMER SERVICE". My husband is happy, he can watch his Fox News and house hunters.

Thank you so much for all your help. This is the first time I got this kind of service...it made me feel very special.

God bless you and have a wonderful week,
Carmen - Bryson Square

June 7, 2011

Regarding the service experience at BroadStar - Let it be know that Tracy C. was most admirable!!! THANK YOU!!!

Dr. B. - Herons Glen

June 7, 2011

I am one of the Herons Glen residents going thru the change-over to the Broadstar products for cable and phone service.  When my phone number was ported over to Broadstar, I lost all of my e-mail addresses and my e-mail number. Jonathan F. was able to access my e-mail numbers.  This was very helpful.  He stayed on the problem until it was solved. Thank you.

Arthur S. - Herons Glen

June 7, 2011

Tracy C. was great, Tracy C made perfect sense as she explained how I could obtain Direct TV through the Broadstar company. Thanks to Tracy C's professional knowledge, and superior delivery I was able to capitalize on several rock star deals!

Charles S. - Bryson Square

May 26, 2011

I would like to make you aware of the very positive interaction that I had recently with one of your staff. Alicia has been guiding and assisting me for the past 2 months as I've been trying to resolve an issue regarding the refunding of my deposit.

Never, at any one time, did Alicia get frustrated with me or leave me stranded. She has been consistently helpful and kind; resulting in the full return of my deposit and unused portion of my paid month of March.

I appreciate her diligence and kind nature. She restored my faith in Customer Service and I am grateful.

Sincerely,
Eddie M. - Reserve at Kanapaha

May 9, 2011

Very satisfied with Sean K.

James R. - Stoneybrook

April 27, 2011

Cindy, I greatly appreciate all your assistance (+ returned phone calls) in processing our order, you were most helpful.

Lorraine S. - Herons Glen

April 27, 2011

I just wanted to comment on Corey C's good customer service skills. He not only answered my question he also gave me a solution to my problem. He was very patient and made sure I resolved my problem. So thanks again Corey.

Laurice W. - The Pavilion Homes at Decatur

April 27, 2011

I wanted to let you know that I received spectacular service and follow up from Tisha today. I had a service issue and she went above and beyond to correct it!

Margaret P. - Burnt Store Marina

April 8, 2011

Sean K. did a great job helping me today....really appreciate his manner and his great assistance...5 stars.

Doris S. - Oak Park

April 28, 2011

I recently had a few issues with my satellite service and equipment. I would like to commend your customer service representative, Tisha Coleman, for her great effort in helping me solving my problems with your company. I canceled my service last week and she was in part responsible to bring me back to your company. She was very patient and courteous through all the process.

I also want to commend your technician Bruce... He is been courteous and always willing to help customers to get the best service from your company. I will tell my leasing office and my neighbors about the great service I received. Again, I wanted to let you know that I greatly appreciate the effort of your company for making me feel satisfied with my service. Your great customer service is highly appreciated.

Edgard R. - The Reserve at Kanapaha

April 21, 2011

(Alicia), thanks for your help...I'm glad I have a go to girl! keep up the great work! Your a great value to your workplace (BroadStar). Peace

Aldrin C. - The Reserve at Kanapaha

May 6, 2011

Appreciation for John M. He was kind and patient. On a scale of 1-10, with 10 being the high mark, we give John M, a 10. Thank you so much.

Paul B. - Harborside

March 26, 2011

This is in response to my request to have my TV Service re-activated. Your representative Gabby not only responded promptly but also in a truly professional way by e-mail as requested. She also sent three attachment to give me complete information with all your services available incl. channel guides. I am very pleased how she expedited my request.

Pete L. - Burnt Store Marina

April 28, 2011

I just wanted to let you know that Tisha provided excellent customer service. She was kind and very helpful. As a new customer to Broadstar, I am very pleased that you have a superior service/support staff to help your clients.

Ray G. - TrumpPlaza

April 25, 2011

Cindy, thank you for your help in straightening out my bill and the vacation mode problem. Having worked for the public, I really appreciated your patience with me and the knowledgeable and professional way in which you handled it.

Frank D. - Heron's Glen

April 26, 2011

I wanted to send you an email personally to let you know that Sean has been spectacular in assisting me on multiple occasions. From setting up my account, to organizing the appointment with the technician, to helping me resolve a billing issue, he has been extremely professional and quick to resolve my issues in a timely manner. I am all set now and very pleased with Broadstar and want to let you know that a large majority of that is due directly to Sean's customer service. Thank you very much for staffing your team with individuals like Sean.

Howard L. - Trump Plaza

April 29, 2011

I had a problem with my home phone...Tracy took it upon her self to personally send out the router, and sit on the phone with me to set it up to make sure it worked and I had a home phone. Tracy is a blessing to your company and makes sure your customers are satisfied and properly taken care of...

Jennifer E. - Seven Springs

April 27, 2011

Tracy was very helpful, polite wish all customer service was that nice.

Andi C. - Stoneleigh on the Lake

April 30, 2011

Just a quick note to express my appreciation for Alicia providing excellent customer service. She was very helpful in explaining services and cost information. She is truly an asset to your team.

Eric S. - Heron's Glen

April 8, 2011

I certainly see no reason not to put in this email how much I've appreciated Tina's efforts to assist me...she attentively listened to my issues and concerns... I look forward to the opportunity to meet Tina and yourself in person. I'd like that chance to personally (face to face) thank Tina most of all for all of her tremendous efforts on my behalf.

Sunnie D. - Stoneybrook

March 17, 2011

I spoke with Alicia yesterday regarding a bill I had received after sending a disconnect email that never got to the proper place. I was very stressed and upset about having this balance since I had moved from the apartment complex and am newly a single mom. It was going to be very difficult to pay that balance, especially without rearranging some things. Alicia reassured me that as long as I could send her the email, she would take care of everything. I sent it and within less than 24 hours I received an email back letting me know everything was taken care of. I can honestly say that with Broadstar the past year, I have not had the best experience. It has been okay, but just that, okay. After my interaction with Alicia it has left a good impression on me and I am definitely impressed with her punctuality in handling my issue. It has really helped alleviate some stress regarding my bills and I feel 10x better than I did yesterday. Thanks so much for having an employee give me the best customer service I have received with Broadstar. I truly appreciate it!

Brittany B. - Stoneleigh on the Lake

February 28, 2011

With Jonathan's assistance, the service was connected immediately. He went out of his way to ensure this and I really appreciate his help. Thanks and keep up the good work!

Joyette M. - The Villas at Emerald Dunes

February 1, 2011

Tracy was very helpful when we talked on Jan 26th. She was very knowledgeable and offered me a manageable solution to my account problems. She also provided followup help. I think she is a great asset to your company.

Melissa M. - The Reserve at Kanapaha

December 21, 2010

I am writing to compliment you on your most valuable employee, Tracy. She has been the most kind, courteous, and concerned employee we have come across in quite a long time. Since October 21, 2010, she has worked with us, beginning with the installation of your cable service, and then making our different problems her number one priority, to our satisfaction. She is a very caring person and wants only the best for your customers, and we just wanted you to know how valuable of an employee you have.

Thank you for your time and we felt we should let you know what a great lady you have working for you.

Richard and Nancy N. - Bayshore Gardens

December 13, 2010

We have enjoyed our time with Broadstar and have been very impressed with the customer service, quality and cost of the products.

Deborah R. - The Quarters at Lady Lake