home services online billing portfolio contact us
     
  Company Info  
     
 

Tyler Bell
CHIEF EXECUTIVE OFFICER


Tyler Bell is the CEO for BroadStar and past CEO of Blonder Tongue Telephone. He began his career by founding Global Satellite in 1983 with his two brothers. As a result of his capable leadership, the company grew from a single storefront selling home satellite systems, to the largest residential system dealer in Florida within one year. As Global Satellite grew, an overwhelming number of requests were presented by high-rise and high density, multiple unit facilities seeking alternatives to incumbent providers. Tyler shifted the direction of the company to meet the needs of this new customer base and worked extensively with property owners and developers to determine their specific needs for enhanced property services and consumer conveniences. Tyler pioneered and met these needs with a triple play offering by bundling video, voice and data services with enhanced features that rivaled the incumbent’s offerings. As this business started to grow, Tyler saw a way to lower costs by offering bulk services to allowing properties, thus allowing the company to take advantage of volume purchasing while maintaining a very substantial reoccurring, long term revenue source. Tyler’s vision and efforts have resulted in BroadStar’s recognition at national trade shows and associations which, in turn, has earned him a prestigious seat on the board of the International Multiunit Communications Council.

 
     
 
 
     
 

Douglas Bell
PRESIDENT


Douglas currently services as the President and co-owner of BroadStar Communications, LLC. Douglas received degrees in architectural and civil engineering from Northeastern University and has continuing education credits from the Hartford Graduate Center in project management and marketing. In 1983, together with his two brothers, Douglas helped found Global Satellite, which opened ten stores across Florida and grew to be one of the largest retailers of satellite television to residential subscribers. As the residential market diminished, Douglas focused his attentions to the commercial arena and specifically the Multi Dwelling Units (MDU’s) communities. Douglas made a concerted effort to concentrate on commercial users, MDU’s and in particular Resort RV parks. During the next five years, over one hundred properties were deployed servicing more than twenty thousand subscribers. The company received numerous awards and accolades such as the coveted National Campground Association’s “Supplier of The Year Award.” Douglas and his brother founded BroadStar Communications to compete with incumbents in MDU communities. They developed a business model utilizing in-house installation crews and technicians as well as a customer service center staffed by trained personnel as opposed to answering systems and services. BroadStar now services properties from New York to Florida as well as Texas and Michigan, Douglas is actively involved in community service and youth organizations.

 
     
 
 
 

Russell Bell
VP OF ENGINEERING


Russell’s sole career focus, spanning over twenty-five years, has been within the cable and communications industry. Russell has been responsible for on-site installation, project management, subcontractor and labor coordination and supervision. He has designed and installed over one hundred and fifty systems nationwide. Whereas the company’s business model has been to provide bundled cable, phone, internet and security services, Russell has developed expertise in each of these areas.

In addition to preparing head end and distribution designs and layout drawing within the company, Russell has provided consulting services to major industry suppliers. Russell is also one of a limited number of individuals qualified in the installation of digital cable compression equipment (commonly referred to as QAM) for use with Dish Network and HITS programming. Other responsibilities include equipment evaluation, purchasing, field service, dispatching and customer relations.

 
     
 
 
     
 

Greg Fath
CHIEF FINANCIAL OFFICER


Greg has held key positions in his 15 year telecom career while working at Verizon Communications and ATX Telecommunications. Greg graduated from Seton Hall University in 1987 as a Summa Cum Laude with a degree in Finance. He joined Verizon (New Jersey Bell at that time) in the company’s executive development program. Greg has experience in project management and team building within various operational departments. After spending four years in HR and completing his MBA, Greg focused his career on Network and Customer Operations, where he managed field organizations of over 150 employees in 26 separate locations and customer service departments managing 1.3 million access lines. In 1999, Greg was recruited by ATX to build their local services group. Within a year, he was named the company’s Director of Customer Operations responsible for Field & Customer Service, and Provisioning for the company, while closely managing a $7 million budget. In 2002, Greg joined BroadStar as their CFO and is currently overseeing all finances, operations and Human Resources. Greg is very active within the community and has been the head coach for numerous athletic teams the company sponsors.

 
     
 
 
     
 

Dana Wichert
VICE PRESIDENT


Dana received a degree in Business from South Hills Business School in State College, Pennsylvania. She then went to work for ATX Telecommunications and began the development and implementation of resale services while migrating 200 business customers per month to the ATX platform. Based on her performance, Dana was selected once again to develop and implement ATX’s new Dedicated Local Service. Dana built a team and formulated stringent quality controls, associated methods and procedures. Dana has surpassed goals and expected revenues throughout her career at ATX. She was recognized as one of the company’s top operational performers receiving several awards. Dana was recruited by BroadStar to lead the operations team as the Director of Provisioning. Dana is credited with building BroadStar’s telephony back office support group and plays and integral role in BroadStar’s ability to provide services to its subscribers. Dana was promoted to Vice President in 2006.

 
     
 
 
     
 

George Shields
GENERAL MANAGER OF OPERATIONS


With over 25 years experience in the telecommunications and cable industries, Mr. Shields has designed and installed many cable systems throughout Ohio and Central Florida.  George has competed with the very best and largest cable companies and knows what it is like to deliver excellent results of headend designs, hybrid fiber coaxial systems, fiber optics and most importantly serve various types of customers such as apartment tenants, residential owners like Shaquille O'Neal, Carrot Top and Tim Raines, residential and apartment community developers, restaurant and sports bar owners and high-end companies like Walt Disney World, install millions of feet of cabling at Orange County Convention Center, Orlando Magic Arena, Hilton and Marriot Hotels.  George completed a build-out for Warner-Amex in Cincinnati as a contractor and project manager with Cavision Communications.  This consisted of plant extensions, post wire wiring and activation of 100,000 plus passings.  He managed 75 crew and completed the build-out on schedule in 6 months.  BroadStar's founder and CEO, Tyler Bell, is pleased to announce, "George Shields designs and provides the key architectural knowledge for end-to-end implementation and coordination of all of our intricate communication systems.  Very few people can deliver from the trenches to being able to satisfy a subscriber and truly understand each segment of the complex network."

 
     
 
 
     
 

Susan Sandow
FINANCE MANAGER


Susan has been a member of the BroadStar team for 11 years.  She has spent the majority of her time in the Finance Department.  She is responsible for most aspects of our reporting systems and is the primary employee charged with reconciling all our books.  Susan's main emphasis is on our Campground and RV Park customers.  Prior to joining BroadStar, Susan worked for 9 years in the accounting department at Subaru of America for vehicle sales.  Susan earned her Bachelor of Arts degree in paralegal studies from Goldey Beacom College.

 
     
 
 
     
 

Anthony Salamoni
VP OF INFORMATION TECHNOLOGY


Anthony is a seasoned Information Technologist with vast experience in all aspects of the Private Cable Industry.  Some of his recent accomplishments include a redesign of BroadStar's Metro-E and ATM Network to increase efficiencies, the implementation of internet authentication for many of our properties, and the installation of a Quality of Service platform for our internet eccentric buildings.

Anthony is responsible for designing and implementing Cisco networks at many of our sites, and he also project manages all structured wiring system implementations performed for high rise apartments, town homes and condominiums, as well as garden style and single family homes.  In addition, Anthony plays a key role in our company's customer service initiatives and often acts as the single point of contact during the design phases of our projects.

 
     
 
 
     
 

Joseph Wichert
REGIONAL MANAGER


Joe began his career in the industry at ATX Telecommunications where he spent 6 years.  Joe was in charge of provisioning for some of ATX's major clients such as The Philadelphia Eagles and Single Source.  He was also responsible for all other resale complex orders including Transfers of Service, New Locations and Circuits.  He worked closely with Verizon and the customers to assure timely provisioning and billing of all requests.  Joe joined our team recently and is currently responsible for all VOIP and Circuit Provisioning in addition to customer service and support.

 
     
 
 
     
 

Kashif Khan
DIRECTOR OF INFORMATION TECHNOLOGY


Kashif serves as BroadStar's Information Technology manager.  He is a Microsoft Certified Systems Engineer (MCSE) and currently working on his certification as a Cisco Certified Network Administrator (CCNA). After graduating from Temple University with a degree in business and computer science, he worked for Proscape Technologies developing Sales Automation Software for Fortune 500 companies.  Subsequently, he worked for First American Insurance as their system and IT manager. In this position he also provided training classes and support for over two hundred of the company's employees.  In addition to constructing and maintaining the company's servers and network, Kashif's responsibilities within BroadStar include designing and engineering of data systems and distribution for properties serviced by BroadStar via cable modems, DSL or Ethernet delivery. He also designed and deployed BroadStar's first, and one of the industry's first, wireless internet systems to service a large, horizontal build-out of condominiums.  Kashif's other areas of responsibility and expertise include evaluation and implementation of the latest technologies such as VOIP, WIFI,  fiber, remote monitoring and activations, as well as system security software and hardware.

 
     
 
 
     
 

Kimberly Bell
GRAPHIC DESIGNER


Kim began her career with BroadStar as a Customer Service Specialist. Within a year, her proficiency and ability to learn quickly resulted in a promotion to BroadStar's provisioning group.  After a successful period in this position, she displayed a desire to build upon her educational experiences in the Graphic Design field, which is the major she is currently pursuing at Camden County College.  Graphics and marketing materials were key to the growth and success of BroadStar and Kim demonstrated tremendous artistic talent in this area.  The company ceased to outsource this work and, over the last two years, BroadStar has capitalized on this in-house talent.  Turn-around times on constantly evolving customer information packages, sales literature, reports and proposals, have been dramatically reduced.

 
     
 
 
     
 

Reinaldo Hernandez
CUSTOMER SERVICE MANAGER


Reinaldo joined BroadStar in 2004 in the capacity of Customer Service Supervisor, having been recruited from the hotel industry, with an emphasis on meeting and exceeding customer needs.  He has worked closely with our external customers, vendors, and suppliers to foster stronger relationships and improve overall service.  Additionally, he has studied and expanded the office staff's working knowledge of customer service support software and dispatch. Reinaldo has been responsible for various customer service initiatives and has led the effort to manage and reduce the overall number of action tickets open at any given time.  In February of 2006, Reinaldo was promoted to his current assignment of Customer Service Manager.

 
     
 
 
     
 

Dave Hann
CUSTOMER SERVICE SUPERVISOR


David was hired into BroadStar in 2003.  He has been tasked with many different assignments and has performed functions ranging from provisioning to customer service, and even direct sales & marketing to the subscribers or end users in property lobbies.  Prior to BroadStar, David was an employee of Wawa food markets and was about to take on the role of manager before joining our team.  He is currently attending Gloucester  County Community College working toward a Computer Science degree with a targeted certification as a MCSE (Microsoft Certified Systems Engineer).

 
     
 
 
     
  Robert Hager
PROJECT MANAGER


Rob has been with BroadStar for over 7 years.  He is a graduate from Virginia Tech University and began his professional career in the Public Safety Sector.  He held various positions in Emergency Medical Services, Police Departments, and Fire Squadrons.  In 2000, Rob decided to make a career change and joined forces with the BroadStar family.  He was trained in various cable installation and maintenance aspects before being asked to relocate to Florida in 2004, as we were expanding our operations and were looking for experienced employees in this region.  Rob was assigned only to high profile properties and served in a number of different capacities as we worked to activate cable, telephone, and internet services to this exclusive clientele.

In 2006, we asked Rob to return to our New Jersey base and he has continued to utilize his technical skills and management expertise in expanding our customer base in the field operations department.

 
     
 
 
     
  Bob Sandow
FIELD MANAGER


Bob has been with our company since 1989 and has played a key role in the company's overall growth and development.  He is our resident expert in all advanced cable systems deployed throughout the region and has served as the company's single point of contact for the vast majority of our resort RV park owners and property managers.  Bob manages all aspects of the field customer service for these properties, overseeing installation, maintenance, and general relations throughout the year.  The types of installations and the terrains and conditions of the properties, reflect some of the most challenging projects in the cable industry.  As a testament to Bob's skill and quality workmanship, the multitude of systems being serviced from Florida to Maine, require very little maintenance and support.

 
     
 
 
     
  Vincent Rigley
PROJECT MANAGER


Vinny joined the BroadStar team in 2006.  He was brought on to handle the transition of three properties in the Michigan area, as the company had expanded into this new market.  With our targeted growth strategy, BroadStar has added more sites to our portfolio in this region and Vinny is responsible for the overall installation and maintenance activities associated with these properties.  Prior to his employment with us, Vinny worked as a subcontractor for both DISH Network and Comcast.  His duties included general cable and installations and maintenance.  In addition, he performed a number of Commercial site surveys to determine the most effective plan designs for new customers.

 
     
 
 
     
  Rene Martinez
PROJECT MANAGER


Rene Martinez received a technical degree in Electricity/Electronics from an "A" school in the United States Navy in 1991.  He began his career  as an Electrician working on a large scale Naval Ship in the 90's.  As a civilian, he moved into an administrative position responsible for hardware and infrastructure purchases, system design, installation, configuration and training.  His experience was quickly realized and Rene was hired by BroadStar as a Project Manager to design, purchase, install, and administer the network infrastructure for the newly created Florida operations.  He also consulted on other out-of-state projects for system design and administration needs.  In 1998, Rene joined BICSI, which is a professional association supporting the information transport systems (ITS) industry with information, education and knowledge assessment for individuals and companies.

 
     
 
 
     
  Michael "Moose" Vancini
REGIONAL PROJECT MANAGER


Michael Vancini joined BroadStar in 2007 as a project manager in our field services organization.  Known to us as "Moose", he brings with him over 25 years of related cable experience.  Moose began his professional career as a Senior Linesman for Continental Cablevision in 1981.  He performed a variety of technical tasks before moving on to Mucip Cable, where he was employed for 5 years as a specialized contractor.  He was assigned to install and maintain cable service to multi-million dollar homes in the Northeast region of the country.  In 1988, he joined forces with the Bell brothers and worked in various capacities in Travelers Construction.  In addition to the technical tasks, he also acted in a sales capacity and quickly became the company's top producer in this category.  In 1999, Moose sought an opportunity to further expand his construction skills and worked for a company in New York for a number of years.  In his current assignment, Moose is responsible for a number of specific properties to insure that all installation and maintenance functions are completed on time and within budget.

 
     
 
 
     
  Terry McGroarty
PROGRAMMING MANAGER


Terry began her career with BroadStar in 2001 and has worked in a variety of capacities.  She is currently our senior customer service specialist and is responsible for many of our individualized product offerings including Direct TV and Dish Network activations.  Terry is renowned for her ability to maintain her composure even with the most egregious customers, not that BroadStar has any. In addition, Terry acts as an executive assistant for Greg Fath and performs various human resource and payroll functions.  Prior to joining the BroadStar team, Terry worked at Custom Data Services as an administrative assistant until the owner retired.

 
 

 

Toll Free: 800.943.3381 | Information@gobroadstar.com

Copyright © BroadStar Communications LLC | Terms and Conditions